Your triage work will focus on aspects of the over-the-air delivery of system assets and you will analyze incoming bugs, root cause the issue based on past reports or assign to appropriate teams or engineers for further investigation. You will leverage your strong communication skills to surface the most critical issues quickly. You will also enhance and/or develop triage methods and tools to help streamline the process. Successful candidates will have strong and methodical debugging and problem-solving skills, deep curiosity, attention to detail, and strong communication and interpersonal skills. You have experience with macOS/iOS, and often help others with their devices.