Amazon Connect, IVR QA - R01553996

1 Month ago • 5 Years + • $145,600 PA - $156,000 PA

Quality Assurance

Job Description

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. This role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions. Key responsibilities include designing and maintaining automated test scripts for Amazon Connect call flows, using Cyara for real-world voice interaction simulation, and validating performance. The role also covers test management, reporting, collaboration with cross-functional teams, and ensuring documentation compliance.

Good To Have:

Experience with additional automation tools and frameworks.
Knowledge of broader AWS services.
Certifications in software testing or QA.

Must Have:

Design and maintain automated test scripts for Amazon Connect call flows.
Use Cyara to simulate real-world voice interactions and stress-test IVR components.
Validate performance and functionality of contact center solutions.
Integrate API-based tests for inbound/outbound call simulations.
Develop and manage test cases, plans, and suites using QTest.
Track defects, analyze test results, and report quality metrics.
Collaborate with QA and development teams to resolve issues and improve testing processes.
Work with cross-functional teams to integrate testing into the CI/CD pipeline.
Participate in agile ceremonies and contribute to refining testing strategies.
Stay updated on testing trends and best practices.
Ensure all test documentation is complete and adheres to industry standards.
Contribute to technical documentation and internal training materials.
5+ years of experience in software testing with a focus on automation.
Hands-on experience with Amazon Connect and IVR testing.
Proven expertise in Cyara for automated contact center testing.
Experience with QTest for test case and defect management.
Proficiency in scripting languages like Python, Java, or JavaScript.
Familiarity with API testing and CI/CD integration.
Strong analytical and communication skills.

Add these skills to join the top 1% applicants for this job

cross-functional

communication

game-texts

quality-control

agile-development

test-coverage

api-testing

aws

postman

ci-cd

python

javascript

java

Job requirements

Job Title: Automation Test Engineer – Amazon Connect, IVR, Cyara

Overview:

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.

Key Responsibilities:

1. Test Automation & Execution

Design and maintain automated test scripts for Amazon Connect call flows.
Use Cyara to simulate real-world voice interactions and stress-test IVR components.
Validate performance and functionality of contact center solutions.
Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.

2. Test Management & Reporting

Develop and manage test cases, plans, and suites using QTest.
Track defects, analyze test results, and report quality metrics.
Collaborate with QA and development teams to resolve issues and improve testing processes.

3. Collaboration & Continuous Improvement

Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
Participate in agile ceremonies and contribute to refining testing strategies.
Stay updated on testing trends and best practices.