Analyst, Client Resolution

1 Week ago • 2-3 Years • $68,800 PA - $94,600 PA

Job Summary

Job Description

The Analyst, Client Resolution role involves delivering high-value customer service, handling moderately complex problems, and coordinating with internal teams. The responsibilities include proactively collaborating with clients, advocating for them to internal stakeholders, expediting solutions, and maintaining relationships to understand market needs. The job requires staying updated on industry trends and building knowledge of supported products and services to support client initiatives. This role is hybrid.
Must have:
  • 2+ years of work experience with a Bachelor’s Degree
  • Experience in financial services or related industries
  • Ability to deliver exceptional client experiences.
  • Strong relationship management skills.
Good to have:
  • 3+ years of work experience or 2+ with Advanced Degree
  • Understanding of credit card processing and payment gateways
  • Efficient in Microsoft Office
  • Fluency in additional languages.
Perks:
  • Comprehensive benefits package including Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Job Details

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Essential Functions

  • Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.
  • Handle a variety of moderately complex problems, coordinating with internal teams to meet Visa and client objectives.
  • Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
  • Work closely with various departments to understand Client goals and find solutions.
  • Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.
  • Expedite resolution and solution implementation to ensure optimal performance of Visa products and services.
  • Maintain relationships to understand market needs, trends, and support approach improvements.
  • Establish and foster relationships with Clients and internal stakeholders at all levels.
  • Stay updated on new rules, products, services, and industry trends to support Visa's strategic goals and Client initiatives.
  • Build knowledge of all supported products and services, understanding their impact on clients’ business.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

  • 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

  • 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
  • Bachelor's degree with 2+ years in financial services, payments, software, or information services industries.
  • Commitment to delivering exceptional client experiences.
  • High attention to details.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Strong relationship management, strategic thinking, and problem-solving skills.
  • Customer-focused mindset with an ability to empathize with clients and resolve issues efficiently.
  • Understanding of credit card processing, payments gateways, and related technologies.
  • Sound business decision-making, goal setting, and achieving high-quality operational results.
  • Prioritization and management of customer expectations, both in team and independent settings.
  • Developing and managing adaptable plans in changing environments.
  • Excellent interpersonal skills with a proven record of customer satisfaction.
  • Solid organizational, conceptual, and logical problem-solving abilities.
  • Strong relationship management, strategic thinking, and problem-solving skills.
  • Ability to establish productive working relationships.
  • Efficient in Microsoft office (Outlook, Excel, Word and Power Point).
  • Mastery of English, fluency in additional languages is a plus depending on the region (European, CEMEA, LAC).

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 68,800.00 to 94,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Similar Jobs

Zinnia - Executive Business Partner (Sales and Revenue)

Zinnia

Greenwich, Connecticut, United States (Hybrid)
1 Week ago
GameJobs - Indirect Procurement Buyer

GameJobs

Saint-Mandé, Île-de-France, France (Hybrid)
1 Week ago
Wind River - Accountant

Wind River

Galați, Județul Galați, Romania (On-Site)
1 Week ago
Accurate - Occupational Health Services Associate

Accurate

Winchester, Virginia, United States (On-Site)
10 Months ago
Tag - Senior Account Manager

Tag

(Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PwC - IN_Senior Associate_GIS Expert_Cities_Advisory_Pune

PwC

Pune, Maharashtra, India (On-Site)
7 Months ago
Nintendo - CONTRACT - Associate Account Administrator

Nintendo

Redmond, Washington, United States (Hybrid)
5 Months ago
Springer Group - Production Coordinator

Springer Group

Johannesburg, Gauteng, South Africa (On-Site)
1 Week ago
Vertx Inc. - Product Technical Specialist II

Vertx Inc.

(Remote)
1 Week ago
Plug Power - Service Specialist

Plug Power

(Remote)
1 Week ago
Evolution - Commercial Analyst

Evolution

St. Julian's, Malta (On-Site)
3 Weeks ago
PwC - IN-Senior Associate_SmartCitiesGIS _Cities_Advisory _Ahmedabad/Mumbai/Delhi

PwC

Ahmedabad, Gujarat, India (On-Site)
5 Months ago
Springer Group - (Senior) Project Manager, Eastern Europe Extended Journals

Springer Group

Heidelberg, Baden-Württemberg, Germany (On-Site)
6 Days ago
ION - Analyst - LCM - Mumbai - 764

ION

Mumbai, Maharashtra, India (On-Site)
7 Months ago
Oportun - Telephone Agent in Spanish

Oportun

Leon, Guanajuato, Mexico (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Ashburn, Virginia, United States

Google - Senior Technical Program Manager I, Infrastructure, Google Cloud

Google

Durham, North Carolina, United States (On-Site)
3 Weeks ago
Zoox - Senior Software Engineer - High Performance Computing

Zoox

Foster City, California, United States (Hybrid)
6 Months ago
Apple - AIML Triage and Diagnostic Tooling Engineer, AIML Integration and Delivery

Apple

Seattle, Washington, United States (On-Site)
1 Week ago
Riot Games - Senior Manager, Software Engineering - League Studio, Build, Test, Ship

Riot Games

Los Angeles, California, United States (On-Site)
1 Week ago
TransUnion - Senior Consultant - Credit Risk Solutions

TransUnion

Chicago, Illinois, United States (Hybrid)
6 Days ago
The Walt Disney Company - Sr Software Engineer

The Walt Disney Company

Raleigh, North Carolina, United States (On-Site)
3 Months ago
Oportun - Bilingual English/Spanish Member Loyalty Representative

Oportun

Conroe, Texas, United States (On-Site)
6 Days ago
Google - Software Engineer III, Infrastructure

Google

Mountain View, California, United States (On-Site)
3 Weeks ago
Google - Senior Software Engineer, Distributed Machine Learning

Google

Mountain View, California, United States (On-Site)
3 Weeks ago
Glean - Software Engineer, Backend

Glean

Palo Alto, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and technology have evolved with the world, Visa remains ubiquitous, reaching new customers in new and often invisible ways. We are at the center of this digital revolution with a network that connects people with over 80 million businesses all over the world. And Visa’s network is expanding, accelerating our growth.

Almaty, Almaty Region, Kazakhstan (Hybrid)

Almaty, Almaty Region, Kazakhstan (Hybrid)

Atlanta, Georgia, United States (Hybrid)

Ashburn, Virginia, United States (Hybrid)

Ashburn, Virginia, United States (Hybrid)

Ashburn, Virginia, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by VISA

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug