Apple Ads - Platform Operations Business Specialist
4 Months ago • All levels • $136,300 PA - $248,700 PA
Business Development
Job Description
The Apple Ads Platform Operations Business Specialist will provide support for Apple Ads systems and technical tools to both internal and external clients. Responsibilities include investigating and solving technical issues, leading support issues by providing data and analysis to relevant teams, and monitoring and reporting on support efforts. This role requires eliciting feedback on technical requirements, coordinating partner support meetings, advocating for the Apple Ads business and its customers, assisting internal teams with policy enforcement, and promoting ongoing education. The specialist will also develop support content and implement training for internal partners.
Provide internal and external client support for Apple Ads systems and technical tools Investigate and solve technical issues Lead support issues by providing data and analysis to Operations, Engineering and Product teams Monitor, analyze, and report on support efforts to key internal partners Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers Assist internal Apple teams with policy enforcement and management efforts Promote ongoing education for supported teams on internal tools and products Develop support content and implement training for internal partners
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