Application Support Analyst

6 Days ago • 1-2 Years

About the job

Summary_{By Outscal}

Application Support Analyst needed with 1.5 years of experience in fintech, strong SQL skills, and excellent communication & problem-solving abilities to handle customer support, incident management, and system maintenance. Strong English & Italian proficiency required.

We are looking for a Application Support Analyst that will be involved in the current and future delivery support and maintenance of ION and LIST services. You will play a key role in assist customers both from technical and functional point of view.

Your responsibilities

Manage and optimize existing and new application functions;
Ensure the optimal use of the application by the end-users;
Monitor and control the quality of datasets on a daily basis;
Be point of contact for the end-users and handle system issues;
Perform incident management;
Configure and test functionalities;
Support the team in defining and analyzing user requirements;
Develop and maintain functional documentation;
Perform user training.

Your skills, experience, and qualifications

Bs or Ms in a financial or technical related field is preferred;
1.5 year's experience in a similar role in fintech field;
Basic knowledge of SQL language;
Client-focus attitude;
Team player with solid communication and presentation skills;
Strong analytical and problem solving skills;
Ability to manage pressure;
Good written and oral communication skills of English and Italian languages;
EU Work Permit;
Willingness to work shifts;
Availability to work on weekends.

Important notes:

According to the Italian Law (L.68/99) please note that candidates from the disability list will be given priority.

Due to the high volume of applications, only those candidates that meet the required criteria for selection will be contacted.

Please do not apply if you don’t currently have the legal right to work in Italy, or if that right is just about to expire, or if that right has restrictions imposed which would prevent you from undertaking a full-time employment contract.

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About The Company

Ion

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We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.