Application Support Analyst
Job Summary
Job Description
- Fintech Experience
- SQL Knowledge
- Client-Focus Attitude
- Communication Skills
- Incident Management
- User Training
- English & Italian
- Problem Solving
- Hybrid Work
- Team Environment
4 skills required
Job Details
Your responsibilities
- Manage and optimize existing and new application functions;
- Ensure the optimal use of the application by the end-users;
- Monitor and control the quality of datasets on a daily basis;
- Be point of contact for the end-users and handle system issues;
- Perform incident management;
- Configure and test functionalities;
- Support the team in defining and analyzing user requirements;
- Develop and maintain functional documentation;
- Perform user training.
Your skills, experience, and qualifications
- Bs or Ms in a financial or technical related field is preferred;
- 1.5 year's experience in a similar role in fintech field;
- Basic knowledge of SQL language;
- Client-focus attitude;
- Team player with solid communication and presentation skills;
- Strong analytical and problem solving skills;
- Ability to manage pressure;
- Good written and oral communication skills of English and Italian languages;
- EU Work Permit;
- Willingness to work shifts;
- Availability to work on weekends.
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About The Company
We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.
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