Application Support Analyst – Trading Floor IT Services

Position Description:

Our client is seeking a highly motivated and technically proficient Application Support Analyst to join the team supporting trading floor applications. The role involves troubleshooting complex systems, collaborating with global teams, and ensuring smooth, reliable operations for mission-critical financial applications. This position demands strong technical expertise, excellent problem-solving skills, and a commitment to delivering exceptional client service in a fast-paced trading environment.

Key Responsibilities

• Provide timely resolution for functional and technical issues, escalating as needed.
• Troubleshoot application issues within a complex, global financial environment.
• Collaborate with local and global development and support teams to resolve incidents.
• Monitor environments, manage new release rollouts, and assess the impact of industry-wide events.
• Deliver user training, maintain up-to-date documentation, and onboard new team members.
• Offer “follow-the-sun” support for other regions (Europe, Asia).
• Act as liaison between trading desks and IT teams, maintaining strong user relationships.

Trading & Financial Domain Knowledge

• Understanding of the trade lifecycle: order capture → execution → booking → settlement.
• Familiarity with trading platforms such as Murex, Calypso, Fidessa, Bloomberg TOMS, or proprietary systems.
• Knowledge of multiple asset classes (equities, fixed income, FX, derivatives).
• Understanding of market connectivity protocols (FIX, SWIFT, proprietary APIs).
• Awareness of key regulatory frameworks (MiFID II, EMIR, Dodd-Frank).

Technical Skills

Operating Systems – Strong Linux/Unix (shell scripting, navigation) and good Windows knowledge.

Scripting & Automation – Bash, Python, or PowerShell for automation and monitoring.

Databases – SQL proficiency (Oracle, SQL Server, PostgreSQL) for data analysis and troubleshooting.

Messaging Middleware – Kafka, RabbitMQ, ActiveMQ, Tibco EMS.

Monitoring Tools – Splunk, ELK Stack, AppDynamics, Grafana, Prometheus, ITRS Geneos.

Market Connectivity Protocols – FIX, SWIFT, proprietary exchange APIs.

Deployment Tools – Basic CI/CD knowledge (Jenkins, GitLab CI).

Networking – Ability to diagnose TCP/IP, firewall, DNS, and proxy issues.

Incident & Problem Management

• L1/L2 application support experience in high-pressure environments.
• Familiarity with ITIL processes (incident, problem, change management).
• Skilled in root cause analysis and creating post-incident reports.
• Ability to manage and escalate P1 incidents affecting trading activities.

Interpersonal Skills

• Strong analytical, follow-up, and problem-solving abilities.
• Adaptive, detail-oriented, and able to work in dynamic, high-pressure settings.
• Independent yet collaborative team player.
• Client-focused, proactive in anticipating needs.
• Clear and adaptable written and verbal communication skills for varied audiences.