Application Support Engineer

2 Weeks ago • 7 Years +

Job Summary

Job Description

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure timely resolution of application issues and incidents. Perform root cause analysis and implement preventive measures. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Conduct regular system audits to identify and address any performance bottlenecks.
Must have:
  • Proficiency in SAP BRIM Convergent Invoicing CI
  • Strong understanding of software development life cycle (SDLC) and ITIL processes
  • Experience in application support and troubleshooting
  • Knowledge of database management systems and SQL queries
Good to have:
  • Experience with SAP BRIM Convergent Invoicing CI configuration and customization
  • Familiarity with incident management tools such as ServiceNow or JIRA

Job Details

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP BRIM Convergent Invoicing CI
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education and good to have certification

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure timely resolution of application issues and incidents. - Perform root cause analysis and implement preventive measures. - Collaborate with cross-functional teams to troubleshoot and resolve technical issues. - Conduct regular system audits to identify and address any performance bottlenecks. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BRIM Convergent Invoicing CI. - Strong understanding of software development life cycle (SDLC) and ITIL processes. - Experience in application support and troubleshooting. - Knowledge of database management systems and SQL queries. - Good To Have Skills: Experience with SAP BRIM Convergent Invoicing CI configuration and customization. - Familiarity with incident management tools such as ServiceNow or JIRA. Additional Information: - The candidate should have a minimum of 7.5 years of experience in SAP BRIM Convergent Invoicing CI. - This position is based at our Bengaluru office. - A 15 years full-time education and good to have certification is required.

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About The Company

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and . Accenture helps organizations deliver on their promises to stakeholders and provide exceptional value. They help to improve the way that the world works and lives.

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