Application Support Engineer

Accenture

3+ Years | Chennai, Tamil Nadu, India (On Site) | Full Time | 7 months ago

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Job Summary

As an Application Support Engineer, you will act as a software detective, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will be responsible for L2 Network Support and troubleshooting, ensuring adherence to defined processes like ISO 20000, ISO27001, and BS25999. The role requires flexibility to work shifts and a strong understanding of network architecture to deliver results within timelines. You will also handle front-end internal, external, and client audits, working towards resolving findings. The ideal candidate will have strong technical knowledge of firewalls (Juniper SRX or Palo Alto), switching and routing, and additional skills in cloud technology, scripting, and wireless technology.

Must Have

L2 Network Support and troubleshooting
Configuring and troubleshooting firewalls (Juniper SRX or Palo Alto)
Configuring and troubleshooting Switching and Routing

Job Description

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Any degree 15 years of Full time education

Key Responsibilities : -Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines -Front End Internal, External, and client audits and work towards the closure of the findings Technical Experience : Mandatory -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes : -Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team Educational Qualification: Any degree / 15 years of Full time education Additional Info : -Certification on Cloud Technology