Engineer Factory Integration

This role involves providing Level 2 to 3 operational support for manufacturing messaging middleware and workflow systems, including incident management and on-call standby. Responsibilities include monitoring system health, resolving complex issues, planning deployments, and collaborating with product owners. The ideal candidate will have a Bachelor's Degree in Computer Science or related field, hands-on experience with various operating systems (Windows Server, Linux, OpenShift), knowledge of networking, scripting, messaging protocols (TCP, UDP, REST), relational databases (Oracle, MS SQL Server), and messaging middleware (TIBCO Rendezvous, RabbitMQ, IBM MQ). Strong analytical, communication, and presentation skills are essential.

Must Have

• Provide Level 2-3 operation support for manufacturing messaging middleware and Workflow systems.
• Monitor system health and perform proactive maintenance for 24x7 operation.
• Investigate and resolve complex issues; contribute to problem management.
• Plan and execute deployment management, including testing and training.
• Collaborate with product owners for project-to-operations transition.
• Support continuous process improvements for service transition and operation.
• Support projects involving manufacturing messaging middleware and Workflow systems.
• Collaborate with stakeholders for common objectives and quality targets.
• Maintain knowledge and contribute to others' development with documentation.
• Bachelor's Degree in Computer Science/Software Engineering/IT.
• Hands-on experience with Windows Server, Linux, OpenShift.
• Knowledge of data networking, shell scripting, messaging, workflow frameworks, TCP, UDP, REST, FTP, WCF.
• Knowledge of Oracle, Microsoft SQL Server, TIBCO Rendezvous, RabbitMQ, IBM MQ.
• Experience supporting IT middleware and distributed systems.
• ITIL service operation management knowledge/certification.
• Strong analytical problem-solving skills.
• Proficient in written and spoken English, good communication and presentation skills.

Perks & Benefits

• Career development & learning
• Time & flexibility
• Health & wellbeing
• Your working environment
• Rewards & benefits

Your Role

Key responsibilities in your new role

• Responsible for Level 2 to 3 operation support for manufacturing messaging middleware and Workflow systems related services via incident management with rotational on-call standby support to meet users' expectations and FI Operations Excellence/KPI
• Monitor system health, capacity, and perform proactive system maintenance to ensure reliable 24x7 operation of mission-critical applications
• Drive investigation to resolve complex issues and contribute to problem management for proactive management of FI application services
• Planning and execution of deployment management, including system testing and user training, with zero defect mindset and system stability
• Collaborate with the product owner to ensure sufficient and proper transition from product management or projects to operations
• Select appropriately, develop, adapt, or enhance monitoring and operation tools (When and where applicable)
• Proactively support continuous process improvements for service transition and operation
• Support projects and operational activities where manufacturing messaging middleware and Workflow systems are involved
• Collaborate with stakeholders (team, management, partners, customers, users) towards common objectives and quality targets
• Actively maintain own knowledge and contribute to the development of others with proper documentation

Your Profile

Qualifications and skills to help you succeed

• Bachelor's Degree in Computer Science/ Software Engineering/ Information Technology
• Hands-on experience with various operating systems and cloud platforms (E.g. Windows Server, Linux, OpenShift)
• Knowledge of data networking, shell scripting, messaging/service-oriented, workflow frameworks, and protocols (E.g. TCP, UDP, message queue, REST, FTP, Web services, WCF)
• Knowledge of relational databases (E.g. Oracle, Microsoft SQL Server) and familiarity with messaging middleware (E.g. TIBCO Rendezvous, RabbitMQ, IBM MQ)
• Experience supporting or maintaining IT middleware and distributed systems
• ITIL service operation management knowledge/certification
• Strong analytical problem-solving skills and ability to understand complex systems
• Professional level of written and spoken English, good communication, and presentation skills

Note: 1-year renewable contract under 3rd party payroll partner and entitled to benefits according to the partner company.

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