Application Support Engineer

1 Year ago • 3 Years + • Software Development & Engineering

Job Summary

Job Description

As an Application Support Engineer at Cubic Corporation, you will serve as a systems analyst on a Cross Functional Team. Your primary responsibility will be to ensure that in-house and deployed systems and devices are maintained and functioning correctly. This includes monitoring application and infrastructure health, resolving incidents, and responding to end-user support requests. You will also be responsible for application migrations, upgrades, and installations across various environments, ensuring all device platforms and operating systems (Windows, AIX, UNIX, LINUX) are properly configured for production, test, and development. You will troubleshoot server and workstation hardware, provide assistance with Windows, UNIX, LINUX, AIX, and HP-UX platforms, and manage backup/restore/failover operations. Additionally, you will assist with database installations and configurations, and the setup of monitoring software like SolarWinds. Developing knowledge base articles and ensuring professional incident notes are also key duties. This role requires collaboration with other teams, participation in rotational on-call support, and a strong understanding of system administration methodologies.
Must have:
  • Three (3)+ years of systems administration/analyst experience.
  • Hands-on experience providing Level 3 application and production support.
  • Must be comfortable participating in rotational on-call support.
  • Knowledge of networks, Windows, and UNIX Operating Systems.
  • Ability to handle multiple tasks simultaneously and under tight deadlines.
  • Able to understand and carry out instructions in various forms.
Good to have:
  • Exposure to Middleware technologies such as Tomcat/Weblogic.
  • Exposure to Linux editors such as Vi, Nano, and Vim.
  • Experience with virtualization technologies, such as VMware, Hyper-V, and RDS.
  • Knowledge of databases, including SQL Server and Oracle.
  • Knowledge of SQL in general.
  • Broad understanding of System Administration/Analyst methodology and principles.
  • Proficient with all Microsoft Office applications.

Job Details

Business Unit:

Cubic Corporation

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary: Serves as a systems analyst on the Cross Functional Team, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. Ensures all applications are well-behaved and functioning properly.  Assists with verifying that all device platforms and OSs (Windows, AIX, UNIX, LINUX, etc.) are properly configured to support production, test, and development environments effectively and efficiently. Additionally, incumbents will perform all application migrations, upgrades, and installations in multiple environments. This effort requires close coordination with all members of Operations IT. This position works under general supervision and direction.

Essential Job Duties and Responsibilities:

  • Performs day-to-day application administration.
  • Monitors and manages application and infrastructure health.
  • Resolves incidents and takes ownership of incidents and sees them to full resolution, escalating as necessary.
  • Responds to end-user trouble requests through the enterprise ticketing system
  • Installs and upgrades applications on all platforms.
  • Maintains secure applications.
  • Assists by interfacing with other teams on all software releases.
  • Provides sign-off on various release gateways.
  • Troubleshoot server and workstation hardware across several manufacturers and platforms (including, but not limited to Cisco, Dell, HP, NetApp).
  • Provides assistance with Windows, UNIX, LINUX, AIX, and HP-UX based platforms in relation to application function and performance.
  • Monitors system backup/restore/failover software and hardware.
  • Assists in the installation and configuration of databases.
  • Assists in installing, configuring, and operating monitoring software such as SolarWinds.
  • Develops knowledge base articles describing installation-specific configurations and processes.
  • Ensures consistency and professionalism of all incident notes and resolution information.

General Duties and Responsibilities:

  • Comply with Cubic’s Quality Management System
  • Comply with Cubic Occupational Health, Safety, and Environment policies and procedures
  • Comply with security in accordance with established policies and procedures of the organizations
  • Comply with Cubic Human Resources Procedures
  • Other duties as requested

Minimum Job Requirements:

  • Four-year college degree in computer science or related technical field. OR equivalent years of experience in lieu of a degree.
  • Three (3)+ years of systems administration/analyst experience.
  • Knowledge and experience in supporting applications and Infrastructure.
  • Hands-on experience providing Level 3 application and production support.
  • Must be comfortable participating in rotational on-call support.
  • Exposure to Middleware technologies such as Tomcat/Weblogic.
  • Knowledge of networks, Windows, and UNIX Operating Systems.
  • Exposure to Linux editors such as Vi, Nano, and Vim.
  • Experience with virtualization technologies, such as VMware, Hyper-V, and RDS. Knowledge of databases, including SQL Server and Oracle.
  • Knowledge of SQL in general.
  • Broad understanding of System Administration/Analyst methodology and principles.
  • Proficient with all Microsoft Office applications.
  • Ability to handle multiple tasks simultaneously and under tight deadlines.
  • Able to understand and carry out instructions provided in various forms (written, oral, diagram).

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements.  Duties, responsibilities and requirements may change over time and according to business need.

#LI-NB1

Worker Type:

Employee

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About The Company

Cubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners.We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications.CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network. Cubic Defense provides networked Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) solutions, and live, virtual, constructive and game-based training solutions for both U.S. and Allied Forces. These mission-inspired capabilities enable assured multi-domain access; converged digital intelligence; and superior readiness for defense, intelligence, security and commercial missions.

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