Application Support Engineer I
Job Description
- Provide technical and functional support for deployed applications
- Investigate, diagnose, and resolve incidents or service requests within agreed SLAs
- Collaborate with development, QA, and infrastructure teams to troubleshoot and resolve application-related issues
- Monitor system performance, application logs, and integrations to proactively identify potential issues
- Assist in configuration updates, patch deployments, and application releases
- Maintain documentation of support processes, known issues, and resolutions
- Participate in user acceptance testing (UAT) and post-deployment verification
- Communicate effectively with end users, providing guidance and updates on issue resolutions
- 1–2 years of experience in application or production support
- Familiarity with SQL for data analysis and troubleshooting
- Basic understanding of application architecture, APIs, and integration points
- Strong analytical and problem-solving capabilities
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and manage multiple priorities
About Tekion:
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
Key Responsibilities
- Provide technical and functional support for deployed applications, ensuring smooth operation and user satisfaction.
- Investigate, diagnose, and resolve incidents or service requests within agreed SLAs.
- Collaborate with development, QA, and infrastructure teams to troubleshoot and resolve application-related issues.
- Monitor system performance, application logs, and integrations to proactively identify potential issues.
- Assist in configuration updates, patch deployments, and application releases.
- Maintain documentation of support processes, known issues, and resolutions.
- Participate in user acceptance testing (UAT) and post-deployment verification.
- Communicate effectively with end users, providing guidance and updates on issue resolutions.
Qualifications
- 1–2 years of experience in application or production support.
- Familiarity with SQL for data analysis and troubleshooting.
- Basic understanding of application architecture, APIs, and integration points.
- Strong analytical and problem-solving capabilities.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
