Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Software Defined Network and Operations

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to provide quality support and maintain client satisfaction, while also leveraging your deep product knowledge to design effective resolutions for any challenges that arise. Roles & Responsibilities: -Flexible to work in 24x7 rotational shifts, including weekend -Excellent communication skills - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team capabilities and knowledge sharing. - Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Software Defined Network and Operations. - Strong analytical skills to assess and resolve technical issues. - Experience with network configuration and management tools. - Ability to work collaboratively in a team-oriented environment. - Familiarity with troubleshooting methodologies and best practices. -Mandatory Basic Networking skills : Routing & Switching (CCNA, JNCIA equivalent) -Must to Have Skills (Minimum 1 or more): Cisco Viptela, Cisco Meraki, Juniper MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, HPe Silver peak -Good to have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP -Good to have knowledge on Skills : Cloud Networking, Automation, Wireless, Firewalls Additional Information: - The candidate should have minimum 5 years of experience in Software Defined Network and Operations. - This position is based at our Gurugram office. - A 15 years full time education is required.