Job Title: Applications Administrator – Enterprise Productivity Tools

Position Summary

We are seeking a proactive and technically adept Applications Administrator to manage and optimize a portfolio of enterprise-wide business productivity tools. This role is critical to ensuring the seamless operation, integration, and user experience of SaaS applications used across departments such as Engineering, Sales, Marketing, Finance, and Customer Success.

You will be responsible for both the technical administration and functional enablement of key cloud-based platforms that drive collaboration, workflow automation, data insights, and operational efficiency. This is a hands-on role that requires a blend of systems thinking, user empathy, and a passion for continuous improvement.

Key Responsibilities

Application Administration & Operations

• Administer, configure, and maintain enterprise SaaS applications (e.g., Jira, Confluence, SharePoint, Asana, Slack and others).
• Monitor application performance, availability, and security; troubleshoot and resolve issues.
• Manage user provisioning, access controls, and license optimization.
• Ensure compliance with IT security policies, data governance, and change management processes.
• Support integrations between SaaS platforms and other enterprise systems (e.g., SSO, APIs, middleware).
• Coordinate with vendors for support, upgrades, and roadmap planning.
• Technical proficiency: Strong understanding of SharePoint, Confluence, and Slack administration, including configuration, user management, and troubleshooting.
• Managing ticket queues: Monitoring and prioritizing incoming support tickets across SharePoint, Confluence, Slack and potentially other applications or systems.
• Communicating with users: Responding to user inquiries, providing status updates, and collaborating with end-users to schedule and coordinate ticket resolution activities.
• Ensuring SLA adherence: Monitoring ticket progress, coordinating with support resources, and proactively addressing potential delays to ensure SLA targets are met.

Functional Management & User Enablement

• Collaborate with business stakeholders to translate requirements into application workflows, dashboards, and automations.
• Support content management, data organization, and reporting within each platform.
• Serve as a subject matter expert and internal consultant for application best practices.
• Develop and deliver training materials, documentation, and user onboarding resources.
• Champion user adoption and continuously seek opportunities to improve usability and value delivery.

Qualifications

Required

• 3–5 years of experience administering and supporting SaaS business applications in a mid-to-large enterprise environment.
• Strong understanding of cloud application architecture, user management, and integration patterns.
• Experience with tools such as Jira, Confluence, SharePoint, Asana, Slack, or similar platforms.
• Ability to troubleshoot technical issues and communicate solutions clearly to non-technical users.
• Excellent communication, documentation, and stakeholder engagement skills.

Preferred

• Experience with identity and access management (IAM), SSO, and security best practices.
• Exposure to agile methodologies and continuous delivery environments.
• Familiarity with HTML/CSS and basic scripting or automation tools (e.g., PowerShell, Python, or Zapier).
• Background in business analysis or process improvement is a plus.
• Bachelor’s degree in Information Systems, Computer Science, or equivalent experience.

What You’ll Bring

• A user-first mindset and a passion for enabling teams through technology.
• A collaborative spirit and the ability to work cross-functionally with technical and non-technical teams.
• A growth mindset and eagerness to learn new tools and technologies.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

About Us

SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats.

Equal Employment Opportunity Policy Statement

The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986.

Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities:

• Filing a complaint;
• Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans;
• Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or
• Exercising any other right protected by section 503, VEVRAA or their implementing regulations.

SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.