Applied AI Customer Engineer, Google Cloud
Job Summary
Job Description
The Applied AI Customer Engineer at Google Cloud will focus on growing the adoption of Google’s Applied AI Customer Engagement Suite in EMEA. Responsibilities include securing technical wins with customers, building demos and presentations, running technical workshops, responding to RFPs, and serving as the lead technical expert. The role requires understanding customer needs to create workshops, demos, and POCs, supporting post-sales success, and collaborating with the partner team to build an AI partner community. This involves contributing technical expertise to internal training and the Applied AI community through presentations and technical assets. The ideal candidate will have 10+ years of customer-facing experience in enterprise technology, experience building integrations using Python, Node.js, Go, or Java, and experience building conversational and contact center applications. Strong communication skills in English and at least one local language are essential.
Must have:
- Bachelor's degree in relevant field or equivalent experience
- 10+ years customer-facing experience in enterprise technology
- Experience building integrations (Python, Node.js, Go, Java)
- Experience building conversational & contact center applications
- Fluent English and one local language
Good to have:
- Experience with modern cloud architectures & Google Cloud AI solutions
- Contact center technology experience (Avaya, Genesys, etc.)
- Business strategy, business development experience
- Collaboration across organizational boundaries
7 skills required
Job Details
Minimum qualifications:
- Bachelor's degree in engineering, computer science, AI, applied math, or a related field or equivalent practical experience.
- 10 years of experience in a customer-facing role in the enterprise technology space.
- Experience building integrations using one or more of the following languages (e.g., Python, Node.js, Go, or Java).
- Experience building conversational applications and contact center applications.
- Ability to communicate in English and one of the local languages fluently in order to manage client relationships in the region.
Preferred qualifications:
- Experience working with modern cloud architectures and technologies.
- Experience with Google Cloud's artificial intelligence solutions.
- Experience with contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, Liveperson, etc.) or Cloud Contact Center solutions.
- Experience in business strategy, business development and translating customer needs into solutions.
- Ability to collaborate effectively across organizational boundaries and ambiguous, matrixed environments while building relationships to achieve business goals.
About the job
The Customer Engagement Suite with Google Applied AI delights customers with an end-to-end application that combines our most advanced conversational AI, with multi-modal and omnichannel functionality to deliver exceptional customer experience.
In this role, you will be responsible for growing the adoption of Google’s Applied AI Customer Engagement Suite in EMEA with the experience in building conversational applications. You will form part of a specialized technical team that engages directly with customers and partners with the focus on generating value for the customers with AI-driven customer engagement, and thereby accelerating the usage and adoption of Applied AI, and Conversational AI solutions on Google Cloud Platform.
You will work with cross-functional peers to support selected enterprise customers in their AI Customer Engagement journey, working closely with your peers in Sales, Partner team, Product, and Engineering. You will support growing the ecosystem of partners by running technical workshops and training. You will run customer demonstrations and small proofs-of-concept and provide feedback to Global Product Leads and Product Management to ensure customer success, and influence the evolution of the product to meet customer needs.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Secure technical wins with EMEA customers, by showcasing the Google Cloud Customer Engagement Suite (e.g., Including Conversational Agents, Agent Assist, Conversational Insights and Google Contact Center AI Platform (CCaaS), etc).
- Build demos and presentations aligned with customers needs, run technical workshops, answer RFPs and serve as the lead technical expert for the customer opportunities.
- Understand customers needs to create technical workshops, create and present content, build demos or small POCs to illustrate customer value, and support customers post-sales to ensure continued success.
- Work with the peers in the Google partner team, build and nurture a community of AI partners and practitioners for Applied AI across EMEA.
- Ensure field readiness on the Customer Engagement Suite and contributing technical expertise to internal training and the internal and external Applied AI community through presentations, demos, or technical assets.
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