Ascend Manager, Australia

At Ascend we’re all in the business of selling, installing, supporting and shipping our world class software.

A Bit about the Role:

Provide support to existing Independent Bike Shop (IBD) customers – 25%

• Complete support requests via phone & e-mail
• Review our regular system updates to maintain a working knowledge of our solutions
• Assist with the creation, review and maintenance of our training and support resources
• Product management & maintenance
• Hardware maintenance, replacement & updates

Provide support to the Trek retail network – 25%

• Complete support requests via phone & e-mail
• Product management & maintenance
• Training and Process development
• Hardware replacement & updates
• Inventory; pricing updates & product maintenance
• Marketing promotion changes

Expand the Ascend Australia customer base – 10%

• Gather sales prospects through available channels
• Conduct product demos to sales prospects and supply quotes
• Manage all new customer installations
• Set budgets

Provide support & drive key projects across all areas of the Trek Australia business – 40%

• Retail & Wholesale efficiency processes
• Inventory projects

What you will bring:

• Ideal candidates will have telephone-based customer service experience and excellent verbal and written communication skills
• Candidates should have a working knowledge of Ascend, Microsoft peer-to-peer networking, desktop operating systems, and Office programs
• Experience or an interest in general IT troubleshooting and SQL software would be beneficial
• Experience in retail and with retail management systems
• Some Project Management experience a plus
• Candidates must be available for occasional out of hours and weekend support work. They should also be available for occasional travel
• Successful team members are positive and calm in a busy environment. They do more than is asked of them and they work well on their own.

If this sounds like you put your hand up! For a confidential conversation reach out to HR. This role is a Canberra based role.

About Us

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are.

Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For.

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