Assistant Front-Office Manager

The 25hours Hotel in Paris is seeking an Assistant Front-Office Manager to join its 17-person reception team. This role is crucial for ensuring guest satisfaction from arrival to departure. Responsibilities include developing team skills, managing schedules, organizing service operations, and ensuring all guest reception procedures are followed. The ideal candidate will maintain a positive atmosphere, handle busy periods calmly, and effectively apply and teach upselling techniques to colleagues.

Must Have

• Accompany, develop skills, and motivate colleagues while fostering a good climate
• Manage schedules, service organization, and various files with the Accommodation Director
• Ensure the service's To Do List is completed on time and instructions are transmitted between shifts
• Ensure compliance with procedures for welcoming guests in the best conditions
• Maintain cleanliness of workspace and lobby
• Remain calm during peak check-in times
• Master the art of Upsell and transmit it to colleagues
• Hotel training
• 2 years of professional experience in a similar position (in a smaller hotel or as Chef de Brigade in a 200+ room structure)
• Fluent in French and English
• Good knowledge of Paris
• Ability to demonstrate leadership and interpersonal strengths

Perks & Benefits

• Stay for free ten nights per year at 25hours hotels as a Team member
• Enjoy our restaurants and bars
• 95% coverage of Navigo pass (public transport)
• Benefit from great offers with our partners

Company Description

25hours hotels stand out from traditional establishments, whether through their catering concepts, design, or service.

But first and foremost, it's the people who work, stay, or spend time there who make all the difference.

237 rooms, a restaurant, a bar, two meeting spaces, and a speakeasy... and much more!

Every trendy city has its 25hours hotel! That's our vision! Do you want to be part of this journey?

Here's a new opportunity to join us:

From check-in to "See you again": our team of 17 people at the reception of the 25hours Hotel ensures that guests are happy from the first to the last moment.

Job Description

We are delighted to welcome you to the Front Office as ASSISTANT FRONT OFFICE MANAGER [m/f/d].

This is how you will make our hotel special...

• You enjoy accompanying, developing the skills and motivations of your colleagues while creating a good atmosphere.
• You manage schedules, service organization, and various files with the help of your Accommodation Director.
• You ensure that the service's To Do List is completed on time and that instructions are well transmitted between each shift.
• You ensure that the procedures for welcoming guests in the best conditions are respected by the entire team.
• You ensure that your workspace and the lobby are clean and that everything is under control.
• You remain calm even when all guests arrive at the same time for check-in.
• The art of Upsell holds no secrets for you, and you love to pass it on to your colleagues.

Qualifications

Your experience and personality add a little something extra...

• You have completed hotel training and already have 2 years of professional experience in a similar position in a smaller capacity hotel or as a Chef de Brigade in a structure with more than 200 rooms.
• You speak French and English fluently and prove it to our international guests.
• You are a source of inspiration for your colleagues and your guests. In addition, you know Paris and its secrets for having fun.
• You bring not only your skills but also your personality.
• Inspired and committed, you are able to demonstrate your leadership and interpersonal strengths to maximize room operations and ensure an exceptional guest journey.

Additional Information

Our teams who have that little extra also got something extra...

• Get to know all the other 25hours hotels and stay for free ten nights a year as a Team member!
• Also enjoy our restaurants and bars!
• Because we all need to take care of our planet, we cover 95% of your Navigo pass.
• Benefit from great offers with our partners!
• And much more...

Do you want to join the 25Hours team?

Then go ahead, connect! We look forward to receiving your application and discovering who you are!