BUD26_OPS_201_Care Delivery Mgmt GAIN

The Service Delivery Consultant at SimCorp is crucial for supporting high-quality service delivery to clients, ensuring efficient and effective execution of service processes. With 1-3 years of experience, this role involves assisting in managing service delivery activities, monitoring performance against SLAs, and addressing client concerns. The consultant collaborates with internal teams to meet client expectations, resolve issues, and drive continuous service improvements, contributing to documentation, reporting, and the development of new services.

Must Have

• Assist in executing service delivery activities in line with client expectations.
• Monitor service performance against SLAs and identify improvements.
• Collaborate with internal teams to support service delivery processes and resolve issues.
• Provide support during client interactions to address concerns and ensure satisfaction.
• Maintain accurate service delivery documentation, reports, and client materials.
• Assist in troubleshooting and resolving service delivery issues, escalating when necessary.
• Contribute to process improvements and service delivery optimization.
• Participate in client meetings to provide updates and gather feedback.
• Support the development and implementation of new services or enhancements.
• Assist in the analysis of service performance.
• Engage with clients to ensure satisfaction.
• Participate in continuous improvement initiatives.
• Assist with resource allocation for effective service delivery.

Perks & Benefits

• Attractive salary
• Bonus scheme
• Pension
• Flexible working hours
• Hybrid workplace model (2 days in office, other days remote)
• IP sprints (3 weeks per quarter for skill development and company contribution)
• Personalized approach to professional development

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

Why is this role important to us?

The Service Delivery Consultant at SimCorp plays a key role in supporting the delivery of high-quality services to clients, ensuring that service processes are executed efficiently and effectively. With typically 1-3 years of experience in service delivery or a related field, this role assists in managing service delivery activities, monitoring performance, and addressing client concerns. The Service Delivery Consultant collaborates with internal teams to help meet client expectations and drive continuous service improvements.

What You Will Be Responsible For

• Assist in the execution of service delivery activities, ensuring services are provided in line with client expectations and business objectives
• Monitor service performance against service level agreements (SLAs), reporting on progress and identifying areas for improvement
• Collaborate with internal teams to support service delivery processes and resolve any issues that may arise
• Provide support during client interactions, helping to address concerns and ensuring a high level of customer satisfaction
• Maintain accurate service delivery documentation, including reports, records, and client-facing materials
• Assist in troubleshooting and resolving service delivery issues, escalating when necessary
• Contribute to process improvements and service delivery optimization, helping to enhance efficiency and service quality
• Participate in meetings with clients to provide updates and gather feedback on service performance
• Support the development and implementation of new services or enhancements to existing services

What We Value

• Supporting the delivery of services to clients, ensuring that agreed-upon service levels are met
• Assisting in the analysis of service performance and identifying areas for improvement
• Collaborating with teams to address issues and streamline service delivery processes
• Engaging with clients to ensure satisfaction, addressing any concerns or issues during the service delivery process
• Contributing to documentation and reporting efforts related to service delivery performance
• Participating in continuous improvement initiatives aimed at optimizing service quality and efficiency
• Assisting with resource allocation to ensure services are delivered effectively

BENEFITS:

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model. Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.

On top of that, we have IP sprints where you have 3 weeks per quarter you can spend on developing your skills as well as contributing to the company development. There is never just only one route - we practice a personalized approach to professional development to support the direction you want to take.

NEXT STEP:

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact xxx, Senior Talent Acquisition Partner, at email address. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

WHO WE ARE:

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal opportunity employer and welcome applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

• * SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26 This certification underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees
• * We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.

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