Lead Service Delivery Consultant (Investment/Asset Management)

The Lead Service Delivery Consultant is a key member of the SaaS Operations team, responsible for supporting and maintaining SimCorp Dimension for clients. This role involves providing solutions, deploying services, and acting as a primary contact for production support. Consultants analyze and resolve issues, advise on configuration, and optimize system usage, working closely with global teams and mentoring less experienced colleagues. The position offers significant growth and career opportunities in a dynamic, international environment.

Must Have

• Be the key contact for clients regarding production support and relationship management.
• Establish and maintain a network at client management levels, acting as a trusted advisor.
• Analyze and resolve problems in SimCorp services at clients’ production environments within agreed SLAs.
• Advise clients on configuration maintenance and enhancement for optimal SimCorp service usage.
• Cooperate with global SimCorp professionals to share knowledge and ensure efficient client solutions.
• Act as a coach or mentor, reviewing work and influencing practices within your field.
• A degree in finance, economics, mathematics, or computer science.
• Knowledge in financial issues, both theoretical and practical.
• Minimum 5 years’ experience within asset management, funds management, or custodian.
• Experience in the operation and support of front-to-back investment management solutions.
• Ability to work on and prioritize multiple tasks simultaneously.
• Proactive, service-minded, problem-solving drive, enthusiastic, committed, result-oriented, and able to thrive under pressure.
• Excellent client communication and presentation skills, including listening, and fluency in English (spoken and written).
• Expertise in SQL, data extraction, and data loading.
• Required to work on client sites.
• Weekend/Public Holiday work is required on occasion.
• Working extended hours might also be required on occasion.

Good to Have

• Risk operations background

What makes us Us!

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients

Why is this role important to us?

The Lead Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the effective support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.

Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. They instruct, coach, and mentor less experienced consultants.

In this key role, you will work on client sites to provide support and solutions to overcome issues encountered by the customer and to optimize the usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and gain experience in a variety of disciplines. You will find yourself working in a dynamic and fast-growing environment for an international company with significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us!

Tasks and Responsibilities:

• You will be the key contact for our clients regarding production support and help manage the relationship.
• Establish and maintain a network at several levels at the client, including management, and be regarded as a trusted advisor by the client to build a mutually beneficial long-term partnership.
• Analyze problems and issues which occur in the solutions and the system operations of SimCorp services at clients’ production environment on a wide range of topics collaboratively to provide convincing and timely solutions to our client within agreed SLAs.
• Advise and service our client users in collaboration on configuration maintenance and enhancement by providing solutions related to the usage of SimCorp services and beyond to ensure that the client uses SimCorp services in an optimal, future-oriented way.
• Cooperate closely with other professionals within SimCorp on a global level by way of specialist roles to share knowledge and ensure efficient solutions for the client.
• Act as a coach or mentor and review the work of others. Influence others regarding general practices and procedures within your own field.
• You will be required to work on client sites. Weekend/Public Holiday work is required on occasion. Working extended hours might also be required on occasion.

Your Qualifications:

• A degree in finance/economics/mathematics/computer science. Knowledge in financial issues - theoretical as well as practical
• Minimum 5 years’ experience within asset management, funds management or custodian.
• Experience in the operation and support of front-to-back investment management solutions
• You are good at working on & prioritizing multiple tasks at the same time.
• Proactive nature, service-minded and a natural drive for problem solving, enthusiastic, committed, result-oriented, and able to thrive under pressure
• Excellent client communication and presentation skills including listening skills, and fluency in English (spoken and written)
• Expertise in SQL, data extraction, and data loading; risk operations background is a strong plus.

Others:

• You will be required to be onsite at the client's Central Business District (CBD) location as per project requirements. Otherwise, a hybrid working arrangement will be followed.
• Weekend/Public holiday works are required on occasion (will be compensated accordingly)
• Working extended hours might also be required on occasion (will be compensated accordingly)

Benefits:

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since we operate in 30+ offices worldwide, the benefits package may vary from country to country.

Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.

Next steps:

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

#Li-Hybrid

We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.

About Us

SimCorp is a provider of industry-leading integrated investment management solutions for the global buy side. Founded in 1971, with more than 3,000 employees across five continents, SimCorp is a truly global technology leader that empowers more than half of the world’s top 100 financial companies through its integrated platform, services, and partner ecosystem. SimCorp is a subsidiary of Deutsche Börse Group. As of 2024, SimCorp includes Axioma, the leading provider of risk and management and portfolio optimization solutions for the global buy side.

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