Desktop Support Technician

VAM Systems is seeking a Desktop Support Technician for its Bahrain operations. The role involves providing 24/7 technical assistance to over 9000 users, diagnosing and troubleshooting hardware, software, and network issues, and installing/configuring IT equipment. Responsibilities also include routine maintenance, hardware upgrades, and IT procurement. Candidates should possess ITIL Foundation, customer service certification, strong communication skills, and Microsoft OS knowledge.

Must Have

• Provide 24/7 support for PCs, peripherals, and over 9000 users
• Offer technical assistance for hardware, software, and network issues
• Diagnose and troubleshoot IT equipment problems
• Install and configure desktops, laptops, and related hardware
• Set up and maintain software, OS, and drivers
• Perform routine maintenance and hardware upgrades
• Manage IT procurement and vendor relations
• Possess ITIL Foundation certification
• Hold a Customer Service certificate
• Demonstrate strong Communication Skills
• Have Microsoft OS knowledge and troubleshooting skills

Good to Have

• Experience in the health care sector

Job Description

VAM Systems is currently looking for Desktop Support Technician for our Bahrain operations with the following skillsets & terms and conditions:

Skills

• Experience in health care sector will be added value.
• 24/7 Support to all PCs with peripheral devices and for more than 9000 users.
• Provide technical assistance to endusers regarding hardware, software, and network-related issues.
• Support more than 9000 Employee.
• Diagnose and troubleshoot problems with computers, printers, peripherals, and other IT equipment.
• Install and configure desktop computers, laptops, and related hardware. Set up and maintain software applications, operating systems, and drivers.
• Perform routine maintenance on desktops and laptops, including hardware upgrades and repairs.
• IT Procurement and Vendor Management to related devices and equipment.

Skills & Qualifications

• ITIL Foundation
• Customer Service certificate
• Communication Skills
• Microsoft OS knowledge and troubleshooting skills.

Terms and conditions

Joining time frame: (15 - 30 days)