Apprentice - On-site Technical Support

This apprentice role in On-site Technical Support at SoftwareOne is for students seeking to develop professionally in IT support. The apprentice will actively participate in incident resolution, on-site support, and daily IT operations, receiving training and mentorship to grow within the company. The role focuses on Help Desk and On-site Support to ensure operational continuity for users.

Must Have

• Provide first-line support to users via Help Desk, logging and managing requests and incidents promptly.
• Execute on-site technical support tasks (hardware and software) to ensure operational continuity for employees.
• Document actions taken and solutions implemented, keeping the knowledge base updated.
• Support the team in identifying and resolving common system and application failures.

Good to Have

• High motivation for learning and applying knowledge.
• Good communication, collaboration, and teamwork skills.
• Results-oriented, analytical thinking, and adaptability to change.

Perks & Benefits

• Be part of a global organization that drives growth, innovation, and significant impact.
• Professional development and well-being are a priority from day one.

Why SoftwareOne?

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver to our customers, the business, and the employees around you. SoftwareOne employees are energetic, agile, and passionate about delivering an exceptional Customer Happiness experience and outstanding results.

Our leaders empower and motivate their teams, providing a work environment that generates incredible levels of Job Happiness. We are low ego. Our leaders operate with a high level of teamwork, but can also work quickly and lead change in a global economy.

We are a leading global provider of comprehensive software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support approximately 65,000 customers in their digital transformation process.

The role

Apprentice - On-site Technical Support

On-site | Bogota, Colombia

Are you looking for an opportunity to train as a professional in the IT Support area?

Are you interested in actively participating in incident resolution, on-site support, and daily IT operations?

Do you have a proactive attitude, service orientation, and a desire to learn in a dynamic environment?

If so, this role is for you.

As an apprentice, you will join the IT Support team, where you will actively participate in incident management, on-site support, and the application of best technology practices. Through training, mentoring, and daily participation in operations, the goal is for you to develop professionally and grow within the company.

You will have the opportunity to develop in Help Desk and On-site Support, working hand-in-hand with the team to ensure the operational continuity of users.

What you will do

• Provide first-line support to users through the Help Desk, logging and managing requests and incidents in a timely manner.
• Execute on-site technical support tasks (hardware and software) to ensure the operational continuity of employees.
• Document actions taken and solutions implemented, keeping the knowledge base updated.
• Support the team in identifying and resolving common system and application failures.

What we need to see from you

• Technical or technology student in systems or related careers.
• Have approval to start their internship or productive stage from 2026-1.
• High motivation for learning and applying knowledge.
• Good communication, collaboration, and teamwork skills.
• Results-oriented, analytical thinking, and adaptability to change.

Why join our team?

At SoftwareOne, you will be part of a global organization that drives growth, innovation, and significant impact. Your professional development and well-being are our priority from day one.

Job Function

People & Culture

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.