IT Engineer, Associate

Performs IT functions such as design, analysis, evaluation, testing, debugging, and implementation of applications supporting company business processes. This role involves analyzing, installing, acquiring, modifying, and supporting operating systems, databases, or utility software. The associate will collaborate with teams, complete routine technical tasks, troubleshoot basic issues, and assist in IT projects under supervision, contributing to system and infrastructure architecture development.

Must Have

• Perform IT functions including design, analysis, evaluation, testing, debugging, and implementation of applications.
• Analyze, install, acquire, modify, and support operating systems, database, or utilities software.
• Plan, conduct, and direct analysis of business problems for automated systems.
• Work under close supervision, taking responsibility for own work with limited impact.
• Use verbal and written communication for routine factual information.
• Complete multi-step tasks using directions or manuals.
• Troubleshoot simple processes or technology.
• Collaborate with internal teams.
• Collect and troubleshoot network, system, and application issues, escalating as needed.
• Monitor computer operating system and software application availability and performance.
• Document routine operational processes.
• Serve as escalation point from service desk for basic system/application issues.
• High School Diploma or equivalent.

Good to Have

• Bachelors degree in an IT-related field
• 6+ months experience in operating system or software application troubleshooting
• 6+ months experience in IT or related area

Perks & Benefits

• World-class health benefit options
• Programs to build and prepare for a financially secure future
• Self and family resources for emotional/mental strength and resilience
• Wellbeing programs and resources to Live+Well and Work+Well
• Continuous learning and development programs
• Tuition reimbursement
• Mentorships

Job Description

Job Posting Date

2025-12-20

***

Company:

Qualcomm China

Job Area:

Information Technology Group, Information Technology Group > IT Engineering

General Summary:

Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting company business processes and operations. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems to be solved with automated systems. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.

The responsibilities of this role include:

• Working under close supervision.
• Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct).
• Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.
• Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks.
• Using limited problem solving, generally in the nature of troubleshooting simple processes or technology.
• Exercising some creativity may be required to troubleshoot technical problems or deal with novel circumstances.

Principal Duties and Responsibilities:

• Collaborates with individuals inside own team and with other teams to complete the team's work.
• Appreciates the contributions made by individuals of varying backgrounds, locations, and cultures.
• Regularly discusses basic issues with team members to maintain open communication.
• Completes routine technical tasks assigned by more senior personnel.
• Works on IT projects as assigned under the direction of upper level IT staff. Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.
• Collects issues with networks, systems, and/or applications, attempts to troubleshoot using established processes, and escalates internally as necessary.
• Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.
• Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel.
• Executes individual project priorities, deadlines, and deliverables for small projects.
• Networks with colleagues within project team to gain insight, ideas, and connections.
• Escalates technical issues to an appropriate party (e.g., project lead, colleagues).
• Monitors computer operating system and/or software application availability and performance by ensuring customers can access necessary systems and/or applications under direct supervision.
• Asks more senior personnel for guidance on new and challenging tasks.
• Documents routine operational processes.
• Serves as escalation point from service desk to resolve basic system and/or application issues by interfacing with users and other IT Engineers to resolve issues.
• Communicates with project lead via email and direct conversation to provide project status updates.

Physical Requirements:

• Frequently transports between offices, buildings, and campuses up to ½ mile.
• Frequently transports and installs equipment up to 20 lbs.
• Performs required tasks at various heights (e.g., standing or sitting).
• Monitors and utilizes computers and test equipment for more than 6 hours a day.
• Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.

Minimum Qualifications:

• High School Diploma or equivalent.

Preferred Qualifications

• Education: Bachelors - IT-related field
• Work Experiences: 6+ months experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). ,6+ months experience in IT or related area.
• Certifications:
• Skills: Computer Technical Support, Computer Troubleshooting, Software Analysis

Minimum Qualifications:

• High school diploma or equivalent.

Physical Requirements:

• Frequently transports and installs equipment up to 20 lbs.