Assistant Manager - Optical

This Assistant Manager - Optical role at America's Best, part of National Vision, involves overseeing daily store operations, personnel management, and inventory control. The manager ensures excellent customer service, achieves sales goals, and maintains quality standards in the eyeglass department. Key responsibilities include supervising staff, assisting with recruitment, and communicating with district and corporate offices to ensure operational efficiency and compliance.

Must Have

• Monitor and achieve profit, sales and performance goals
• Optimize and oversee the eyeglass department
• Convey a commitment to providing outstanding customer service
• Ensure quality standards are met
• Communicate with the General Manger, District Manager, and Corporate Office
• Ensure store promotions, advertising, and visual merchandising are in place
• Supervise and motivate Opticians and CL Sales associates
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining staff
• Motivate associates to exceed performance standards
• Optical sales experience
• Proven ability to lead, coach and build associate relationships
• Sound understanding of store operations and standards for success
• Strong communication skills (both oral and written)
• Exceptional customer service skills
• Strong organizational skills
• Ability to analyze, create, and understand financial reports
• Demonstrated ability to analyze and solve problems of varied scope

Good to Have

• Supervising experience

Perks & Benefits

• Competitive compensation with bonus potential
• Health and dental insurance
• 401k retirement savings with company match
• Flex spending account
• Paid personal time off
• Paid company holidays
• Parental leave
• Employee eyewear discount
• Training programs
• Access to educational courses
• Opportunities for professional growth and long-term career fulfillment
• Sundays off (store closed)

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

By overseeing the daily operations of our stores, including personnel management and inventory control, our Assistant Eyeglass Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
• Convey a commitment to providing outstanding customer service and ensure all associates do the same.
• Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
• Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Motivate associates to exceed performance standards.

Qualifications

Are you the right fit? – The Suitable Talent

• Optical sales experience. Supervising experience is preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Exceptional customer service skills.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.