Optical Lab Manager - Eyeglasses

As an Optical Lab Manager at Eyeglass World, a National Vision brand, you will lead daily lab operations, ensuring efficiency and high-quality eyewear production. This role involves managing workflow, performing equipment maintenance, and training a skilled team of Lab Technicians. You will be responsible for meeting same-day service goals, maintaining inventory, and upholding safety standards, all while providing excellent customer service. The position focuses on leadership, technical oversight, and operational excellence to deliver clear vision and stylish eyewear to customers.

Must Have

• Optimize and oversee lab operations for efficiency and compliance.
• Identify improvement areas and create action plans.
• Provide world-class customer service.
• Execute same-day service using production board.
• Perform machine maintenance and address malfunctions.
• Ensure all safety rules and standards are followed.
• Control inventory shrinkage and maintain lens/supply levels.
• Supervise, motivate, and train Lab Technicians.
• Assist with recruiting, selecting, and retaining lab staff.
• Delegate work functions appropriately.
• Ensure lab associate scheduling complies with payroll guidelines.
• Complete annual performance reviews and coaching.

Perks & Benefits

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount
• Training Programs
• Educational Courses
• Internal Promotions

Company Description

Join Eyeglass World and lead the team that brings our eyewear and quality eye care to life! With 100+ stores nationwide, we are known for fashion-forward styles, affordable prices, and same-day service. For more details about Eyeglass Word, visit EyeglassWorld.com. Working at Eyeglass World also means you are a part of a larger family of brands, National Vision. At National Vision, we believe everyone deserves to see their best to live their best. That’s why we make quality eye care and eyewear more affordable and accessible for all.

As a Lab Manager, you’ll oversee daily lab operations, guide a skilled team, and ensure every pair of glasses meets the highest standards of accuracy and quality. You will manage workflow, maintain lab equipment, and train team members in technical processes and quality control. Your leadership keeps production smooth and precise, so customers leave seeing clearly and looking their best.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What Would You Do? The Specifics?

• Optimizes and oversees the Lab to ensure efficiency and compliance with company’s policies and operational guidelines.
• Identifies areas of opportunity and creates an action plan for improvement. Provides world-class service by treating customers with respect, providing prompt and courteous service, and listening and understanding their needs.
• Executes same day service using “Ready When Promised” production board.
• Performs machine maintenance to ensure that all lab equipment is clean and in good working order according to standards. Addresses immediately all equipment malfunctions and informs the General Manager and retail staff of any production delays.
• Ensures that all safety rules and standards are followed, including making sure that all Lab Technicians, wear protective eyewear in the lab at all times.
• Assists in controlling inventory shrinkage through the monitoring and recording of breakage and accurate inventories. Ensures that the store maintains a proper level of lenses and lab supplies to provide prompt customer service.
• Supervises and motivates Lab Technicians and ensures the timely completion of day-to-day functions.
• Assists the General Manager with recruiting, selecting and retaining a high caliber lab staff.
• Delegates work functions to team members in an appropriate manner in order to maximize organizational goals and individual development.
• Ensures lab associate scheduling complies with payroll guidelines while considering skill level.
• Ensures that all lab associates are properly trained on all lab equipment and they continue to develop their knowledge of laboratory techniques. Partners with the Training Department and Employee Relations to ensure all training and development occur on time and when needed for each associate.
• Completes annual performance reviews along with continuous coaching conversations with all associates.

Qualifications

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future.

Our Benefits Include:

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount

Focus on Professional Growth and Career Fulfillment:

• Training Programs: Develop your skills and knowledge with our comprehensive training offerings.
• Educational Courses: Gain access to courses that support both your personal and professional development.
• Internal Promotions: We emphasize career advancement from within, so you’ll have opportunities to grow with us long-term.

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.