Front Desk Receptionist - Bilingual Spanish

America's Best, part of National Vision, is a growing optical retailer providing affordable eyewear and eye care. As a Front Desk Receptionist, you will be the welcoming face of the store, responsible for greeting customers, managing patient records, scheduling appointments, and ensuring smooth store operations. This role involves providing prompt, courteous service both in person and over the phone, contributing to an excellent customer experience.

Must Have

• Ensure high quality customer service while following all safety protocols
• Ensure a smooth flow of customers through the store
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol
• Process and understand managed care plans while obtaining document information from the insurance company as needed
• Provide customers basic and accurate information
• Schedule and confirm appointments, follow-up visits and classes
• File all patient records daily and pull patient files for the next day's appointments
• Check order status and notify customers when orders are in or of any delays
• Keep reception area tidy and presentable with all necessary materials
• Receive, sort, distribute daily mail/deliveries and maintain inventory of office supplies
• Participate in regularly scheduled mandatory communication meetings
• Fluent in reading and speaking both English and Spanish
• Strong customer service skills
• Strong organizational skills

Good to Have

• Experience as a Receptionist, Front Office Representative or similar role
• Experience handling multiple phone lines

Perks & Benefits

• Competitive compensation
• Bonus potential for every position in the store
• Comprehensive benefits package including health and dental insurance
• 401k retirement savings with company match
• Flex spending account
• Paid personal time off
• Paid company holidays
• Parental leave
• Employee eyewear discount
• Training programs
• Access to educational courses
• Opportunities for professional growth and long-term career fulfillment
• Sundays off

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? – The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Additional Information

Taking Care of our People

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.