Sr Dir Live Seller Success/Host Ops

The Sr. Director, eBay Live Seller Success and Host Operations will lead the global strategy, operations, and enablement framework for eBay’s live commerce sellers. This role focuses on building efficiency, innovation, and scalability to accelerate growth. The leader will design playbooks, metrics, and operational systems to expand the live seller base, ensuring successful, high-quality live commerce experiences globally. The ideal candidate combines operational rigor, strategic innovation, and a passion for empowering sellers in a two-sided marketplace.

Must Have

• Lead the design and execution of global seller success frameworks for live commerce.
• Identify and eliminate friction points and failure modes in the seller journey.
• Develop efficient, scalable playbooks and operational processes for seller enablement.
• Partner with the selling team and global cross-functional partners to align on scaling strategy.
• Define and monitor KPIs for live commerce seller performance and success.
• Drive growth in live sellers through structured enablement programs.
• Create global systems for knowledge-sharing and host matching to connect top sellers with new talent.
• Foster a culture of continuous improvement and operational innovation across geographies.
• 12+ years of experience in operations, ecommerce, or marketplace management roles.
• Proven success scaling global programs or platforms with measurable efficiency gains.
• Strong understanding of seller ecosystems and two-sided marketplace dynamics.
• Demonstrated ability to balance strategic vision with detailed operational execution.
• Experience leading global, cross-functional teams.
• Excellent analytical and process design skills; data-driven approach to problem-solving.
• Innovative thinker, comfortable challenging the status quo to drive growth.
• Exceptional communication and leadership skills, with a global mindset.

Perks & Benefits

• target bonus
• restricted stock units
• medical benefits
• financial benefits
• 401(k) eligibility
• paid time off (PTO)
• parental leave

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Role

The Sr. Director, Live Seller Success and Host Operations will drive the global strategy, operations, and enablement framework that ensures live commerce sellers thrive and scale. This role focuses on building efficiency, innovation, and scalability—identifying where to streamline and where to “break the game” to accelerate growth.

This leader will design the playbooks, metrics, and operational systems to grow our live seller base, ensuring sellers around the world can create successful, high-quality live commerce experiences. The ideal candidate combines operational rigor, strategic innovation, and a passion for empowering sellers in a two-sided marketplace.

Key Responsibilities

• Lead the design and execution of global seller success frameworks for live commerce.
• Identify and eliminate friction points and failure modes in the seller journey.
• Develop efficient, scalable playbooks and operational processes for seller enablement.
• Partner with the selling team and global cross-functional partners to align on scaling strategy.
• Define and monitor KPIs for live commerce seller performance and success.
• Drive growth in live sellers through structured enablement programs.
• Create global systems for knowledge-sharing and host matching to connect top sellers with new talent.
• Foster a culture of continuous improvement and operational innovation across geographies.

Requirements

• 12+ years of experience in operations, ecommerce, or marketplace management roles.
• Proven success scaling global programs or platforms with measurable efficiency gains.
• Strong understanding of seller ecosystems and two-sided marketplace dynamics.
• Demonstrated ability to balance strategic vision with detailed operational execution.
• Experience leading global, cross-functional teams.
• Excellent analytical and process design skills; data-driven approach to problem-solving.
• Innovative thinker, comfortable challenging the status quo to drive growth.
• Exceptional communication and leadership skills, with a global mindset.

The base pay range for this position is expected in the range below:

$250,000 - $333,800

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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