Player Support Representative - Chinese & English

This role involves engaging, growing, and supporting game communities, representing player voices to the Community Management team in China. Responsibilities include active engagement with Chinese players on platforms like WeChat, QQ, and Bilibili, providing tailored support. The representative will respond to inbound support tickets, assisting players with general inquiries, product support, service information, order processing, and technical issues through written communication. The role also ensures community guidelines are followed and drives improvement and localization of community channels to better serve the Chinese player base.

Must Have

• Native-level proficiency in Chinese
• Exceptional English writing and communication skills to bridge communication between local players and the global team
• A strong interest and familiarity with gaming, particularly mobile gaming, to engage meaningfully with the player community
• Experience managing communities, either professionally or as a volunteer, with an understanding of the cultural nuances and expectations of Chinese players

Good to Have

• Experience moderating or managing online communities on platforms such as QQ, forums, and specifically within Chinese social media environments
• Strong knowledge of casual mobile gaming trends in China, with a deep understanding of local gaming culture
• Prior experience with social media management or organizing community events, particularly those catering to Chinese audiences

Perks & Benefits

• Compensation based on qualifications, experience, and fit for the role
• Allowance to purchase your own device or equipment
• Variable compensation through an annual bonus program
• Environment for growth, trust, and freedom to experiment and make impact
• Opportunity to accelerate your career and pitch ideas directly to management
• Work from anywhere in the world
• Travel when and where you like
• Get paid in your currency of choice
• Flexible hours and unlimited paid time off
• Work with an energetic, fast-learning, supportive, and diverse team across six continents and 30+ countries

🔥 Forbes’ Top 30 Companies for Remote Jobs in 2023 & 2024 🔥

🌍 Work From Anywhere 🌍

You will: Engage, grow, and support our game communities and represent player voices from Player Support to our Community Management team in China.

Must have: Native-level Chinese, exceptional English communication skills, a strong interest in mobile gaming. Experience in Customer Service is a bonus.

WHO WE ARE | WHAT WE DO

At Yodo1, we simplify mobile game growth.

With billions of downloads across our portfolio, Yodo1 is a partner for mobile game growth at every stage—from helping developers monetize their first game to bringing iconic brands into major mobile titles.

Taking over a decade of experience publishing and growing games like Rodeo Stampede, and Ski Safari into global hits, we provide products and services that range from helping new arrivals to the app store optimize ad revenue, driving a 50x player increase for games such as Animal Revolt Battle Simulator, and bringing iconic IP from companies like Hasbro, Paramount, Legendary, and MGA to globally-recognized studios the likes of Rivergame, Candivore, 37Games, and more.

We love games, we play games, we grow games.

WHAT WE BELIEVE | HOW WE WORK

We believe in the future and power of the mobile gaming industry and that everyone deserves an equal opportunity to build a life they love through games—from anywhere in the world.

We believe you know when and where you do your best work. We are fully remote by design and we WFA: Work From Anywhere. We don’t impose hours or limit time off.

We are driven by performance and we experiment often. We care about impact, not titles.

WHO WE’RE LOOKING FOR

Yodo1 is looking for a Player Support Representative fluent in both Chinese and with exceptional English skills, which will be used to support our Chinese & English language games.

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You are:

• Performance-driven and growth-oriented. You have an intrinsic will to succeed while unafraid to try, fail, and learn by experimenting with new approaches and testing ideas.

• Cooperative. You help others succeed; you give and receive feedback well.

• Relentlessly curious. You ask questions.

• Humble. You ask for help; you are quick to admit and learn from your mistakes.

• SMART. You work and communicate in ways that are Specific, Measurable, Actionable, Relevant, and Time-bound.

WHAT WE EXPECT

You will:

• Actively engage with Chinese players on platforms such as WeChat, QQ, and Bilibili, providing exceptional support tailored to their needs.

• Respond to inbound support tickets with a focus on assisting players with general inquiries, product support, service information, order processing, and technical issues, all through written communication.

• Ensure community guidelines and etiquette are consistently followed to maintain a positive and respectful environment for all players.

• Drive ongoing improvement and localization of our community channels and tools to better serve the Chinese player base.

You must have:

• Native-level proficiency in Chinese and exceptional English writing and communication skills to bridge communication between local players and our global team.

• A strong interest and familiarity with gaming, particularly mobile gaming, to engage meaningfully with the player community.

• Experience managing communities, either professionally or as a volunteer, with an understanding of the cultural nuances and expectations of Chinese players.

You might have:

• Experience moderating or managing online communities on platforms such as QQ, forums, and specifically within Chinese social media environments.

• Strong knowledge of casual mobile gaming trends in China, with a deep understanding of local gaming culture considered a significant advantage.

• Prior experience with social media management or organizing community events, particularly those catering to Chinese audiences.

WHAT WE OFFER

Compensation. We pay based on qualifications, experience, and fit for the role. We provide an allowance to purchase your own device or equipment and offer variable compensation through our annual bonus program.

Growth. We offer an environment where you will have the trust and freedom to try, fail, learn fast, and make a real impact while accelerating your career, and where anyone with a great idea can pitch it directly to our management team.

WFA. Work from anywhere in the world, travel when and where you like, get paid in your currency of choice, and enjoy flexible hours and unlimited paid time off.

Community. Work with an energetic, fast-learning, supportive, and diverse team of Yodies across six continents and 30+ countries who share and support new ideas and get things done.

Ready to change the game for mobile game developers and build your career from anywhere?

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Apply for Player Support Representative - Chinese & English

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