Bilingual French / Italian Application Support Officer M/F

Join Xplor Health & Fitness's Global Software Support team, providing expertise to health clubs, gyms, and the leisure industry. This full-time role involves gathering and qualifying user requests, handling phone and email support, managing client databases, processing tickets, configuring software, and communicating with clients on request progress. The ideal candidate is passionate about customer relations, web-savvy, organized, rigorous, versatile, and possesses excellent communication skills in French and Italian.

Must Have

• Bilingual French / Italian
• Experience in customer relations
• Ability to use and learn new software
• Strong organizational skills
• Rigor and versatility
• Excellent written and oral communication
• Ability to gather and qualify user requests
• Handle phone calls and emails
• Process support tickets
• Configure software from client interface

Good to Have

• Passion for customer relations
• Web proficiency
• Proactive problem-solving
• Experience in the sports/fitness IT sector

Perks & Benefits

• Unrivaled learning opportunities
• Accelerated career development
• Collaborative and teamwork environment
• 12 weeks of gender-neutral paid parental leave
• Restaurant card
• 100% covered mutual health insurance

Company Description

You will join Xplor Health & Fitness and our team that provides support and expertise to health clubs, gyms, and the leisure industry. From small independent franchises to large franchises, we set up everything they need to manage their business, motivate their clients, and create lasting communities in the world of Fitness. You will join Xplor Health & Fitness and our team that provides support and expertise to health clubs, gyms, and the leisure industry. From small independent franchises to large franchises, we set up everything they need to manage their business, motivate their clients, and create lasting communities in the world of Fitness.

Job Description

Reporting to the Customer Support Manager, your missions will be to:

• Collect and qualify requests from external and internal users and guide clients towards autonomy.

Handle phone calls and emails from various clients to respond to their requests:

• Identify the requester and ensure the integrity of our client database
• Qualify priority and typology, synthesize the request, and perform necessary tests

Process the tickets for which you are responsible:

• Answer questions and guide the client on the software using our documentation
• Configure the tool from the client interface
• Process requests according to our procedures

Transmit and follow up on requests:

• Transmit requests to the defined intervenor clearly, concisely, and completely to allow processing
• Communicate with the client on the progress of their request

Qualifications

What would make me a good candidate?

Are you passionate about customer relations and the web holds no secrets for you?

Do you like using new software as a playground?

Come join a young and dynamic team in the wonderful world of IT for sports.

Organized, rigorous, versatile, you benefit from excellent interpersonal skills and very good written and oral communication. You know how to be proactive and are looking for a rich experience.

Additional Information

What does it mean to work for Xplor?

Our four founding values: making life simpler, building for people, moving forward with purpose, and creating lasting communities, are essential to our identity and guide us from how we recruit to how we recognize our team members.

Some of the benefits of working with us:

Unrivaled learning opportunities and accelerated career development.

A collaborative and teamwork environment with people who truly love what they do.

12 weeks of gender-neutral paid parental leave for primary and secondary caregivers.

Restaurant card

100% covered mutual health insurance

Salary - 24000 EUR