Associate Consultant
Job Summary
Job Description
The Associate Consultant will be responsible for validating analyses and reports to support task performance for presentation to key business stakeholders. They will ensure positive customer feedback and satisfaction through active participation in customer meetings. This role involves validating Change Order Implementation Plans and Human Error Compliance, participating in Capacity planning, and performing value-added activities like mentoring and documentation. The consultant will also act as a liaison, facilitating communication and presentations, and ensuring on-time resolution and quality compliance of escalated tickets within the agreed SLA.
Must have:
- Validate analyses and reports for stakeholder presentation.
- Ensure positive customer feedback and satisfaction.
- Validate Change Order Implementation Plans and Human Error Compliance.
- Participate in Capacity planning.
- Perform value-added activities like mentoring and documentation.
1 skill required
Job Details
Job description:
Attached
- To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
- To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced
- To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
- To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
- To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
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