Associate IT Specialist

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.
 

Key Responsibilities

Technical Support & Troubleshooting

• Provide tier 1 help desk support for Windows and Mac operating systems
• Troubleshoot Microsoft Office suite applications and resolve common user issues Perform basic hardware troubleshooting for desktops, laptops, and mobile devices
• Support and maintain printers, docking stations, and critical peripherals
• Assist with software installations, updates, and configurations

User Account Management

• Handle user onboarding and offboarding processes
• Perform basic Active Directory administration tasks including:
• Password resets and account unlocks User account creation and deactivation
• Group membership management
• Manage user access and permissions as required

Microsoft 365 Administration

• Utilize Microsoft 365 admin portal for basic user management tasks
• Assist with email configuration and troubleshooting
• Support Teams, SharePoint, and other M365 applications
• Monitor and maintain user licenses and subscriptions

Device & Endpoint Management

• Support endpoint management using Workspace One (with transition to Intune)
• Assist with device enrollment, configuration, and troubleshooting
• Manage mobile device policies and applications
• Utilize remote support tools including TeamViewer and Workspace One for assistance

Communication & Documentation

• Manage and respond to support requests through Jira ticketing system
• Provide clear, professional communication in employee-facing tickets
• Create and update knowledge base articles in Confluence
• Interact with users through multiple channels: in-person, phone, Slack chat, and tickets
• Document solutions and maintain accurate records of all support activities

Collaboration & Global Support

• Participate in global team meetings (some scheduled at 8:30 AM Mountain Time)
• Collaborate with international team members across different time zones
• Escalate complex issues to tier 2 support when necessary

Required Qualifications

Technical Skills

• Basic understanding of Windows and Mac operating systems
• Familiarity with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Knowledge of Microsoft 365 applications and admin portal
• Understanding of fundamental IT concepts and troubleshooting methodologies
• Experience with ticketing systems (Jira preferred)

Experience & Education

• 1-2 years of IT support experience preferred
• Previous help desk or technical support experience is a plus

Preferred Qualifications

• Basic networking knowledge (Wi-Fi connectivity, basic network troubleshooting)
• Experience with endpoint management solutions (Workspace One, Intune, or similar)
• Familiarity with remote support tools
• IT certifications such as CompTIA A+, Microsoft Fundamentals, or similar
• Experience with Confluence for documentation
• Previous experience in a global or multi-cultural work environment

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.