Associate - Learning and Development Strategy (External)

Line of Service

Assurance

Industry/Sector

Not Applicable

Specialism

Assurance

Management Level

Associate

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

Those in learning assessment at PwC will focus on evaluating the impact and effectiveness of learning and development programmes. You will be responsible for administering assessments, evaluating learning outcomes, providing feedback, and collaborating with stakeholders to continuously improve the quality of training initiatives and enhance employee development.

Key Responsibilities

Learning Products Operations

• Support the end-to-end online learning platform product management, including content development, customer success interactions and reporting.
• Manage learning platforms and tools (e.g., LMS, webinar tools), ensuring smooth accessibility and user experience.
• Organisation and upkeep of learning content, ensuring materials are accurately categorised and periodically reviewed for relevance.
• Track and compile reports on user engagement to update key client accounts.
• Provide first-level support to clients, addressing common questions and guiding them to relevant resources or solutions.
• Support in the development of marketing and communication materials (e.g., social media posts, newsletters) to promote content and events.
• Assist in the design and refresh of product collateral (eg., decks, activity resources), ensuring they are visually engaging, up-to-date, and aligned with brand guidelines.

Project & Stakeholder Management

• Coordinate with cross-functional teams and vendors to execute both physical and online events (eg., workshops, roundtable, info sessions, webinars).
• Assist with tasks related to Human Resource Development Corporation (HRDC) compliance and documentation.
• Organise, update and maintain trackers and templates for essential workflows.
• Represent the Online Academy team in working groups as needed.

Preferred Skills

• Strong communication skills (written and verbal) with the ability to engage diverse stakeholders.
• Highly organised with the ability to manage multiple tasks and deadlines independently.
• Experience with physical and virtual event planning.
• Proficient in Microsoft Office (PowerPoint, Excel, Word); Adobe video editing experience is a plus.
• Creative mindset with attention to detail in branding and content creation.
• Familiarity with learning management systems (LMS) or digital learning tools is an advantage.

Minimum Years of Experience Required

Open to entry-level candidates or individuals with up to one year of experience.

PwC Professional Framework

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self-awareness and personal strengths.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Communicate clearly and build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Accepting Feedback, Accepting Feedback, Active Listening, Bloom's Taxonomy, Communication, Correlation Analysis, Course Design, Curriculum Design, Data Analytics, Data Modeling, Descriptive Statistics, Emotional Regulation, Empathy, Facilitated Discussions, Facilitate Training Sessions, Inclusion, Intellectual Curiosity, Learning Analytics, Learning Assessment, Learning Metrics, Learning Objectives Design, Measurement and Evaluation, Online Training, Optimism, Statistical Modeling {+ 2 more}

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes