Associate Merchant Helpdesk-Online Merchant Team

About Us:

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

About the team:

Will be a part of Paytm Payments Services Limited and will be working for the Merchant Helpdesk Team. The MHD team handles all the merchant queries, issues & refunds raised on calls & emails and provides timely resolution. The team is also responsible for handling the merchant escalations for the business.

About the role:

Associate for Merchant Help Desk - Associate for Online Merchant Team - Helping the Online Merchants in resolving daily issues/concerns raised through Calls/Emails. Proficient in understanding Merchant issues and providing resolution within the defined TAT. Handling Escalations from Online Merchants.

Expectations/ Requirements:

● Outcall to the merchants to resolve their issues/concerns.

● Handling inbound/ outbound calls / emails in resolving Merchant issues/concerns.

● Proficient in understanding Merchant issues and should be good in excel and written English.

● Understanding of merchant issues

● Willingness to take the ownership to get the merchant issue resolved on time

● Any graduate with a minimum 6 months of work experience with Online Payment Aggregator Companies or in a similar role

● Excellent communication skills Verbal & Written

● Basic knowledge of MS Office. (Excel)

● 6 Days working

● Willing to work on Sundays with rotational week offs

● Comfortable in rotational shifts as per process requirement

● Comfortable in coordinating with merchants over calls and Emails

● Smart thinking and clear communication

● Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant!

Superpowers/ Skills that will help you succeed in this role:

● High level of drive, initiative and self-motivation

● Ability to take internal and external stakeholders along

● Understanding of Technology and User Experience

● Love for simplifying

● Growth Mindset

● Willingness to experiment and improve continuously

Why join us:

● A collaborative output driven program that brings cohesiveness across businesses through technology

● Improve the average revenue per use by increasing the cross-sell opportunities

● A solid 360 feedback from your peer teams on your support of their goals

● Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Notice for Job Applicants

We are an equal opportunity employer and value diversity and uniqueness at our company. We thank all applicants, however, only those selected for an interview will be contacted.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.