Associate Site Reliability Engineer

Roles and Responsibilities: 

•  Gathering and analyzing metrics from both operating systems and applications to assist in performance tuning and fault finding.  

• Partnering with development teams to improve services through rigorous testing and release procedures. 

• Participating in system design consulting, platform management, and capacity planning. 

•  Creating sustainable systems and services through automation.  

• Balancing feature development speed and reliability with well-defined service level objectives. 

• Participating in blameless postmortems to identify resilience and reliability improvements. 

• Oversight and optimization of AWS infrastructure using configuration management and infrastructure-as-code best practices.   

•  Triaging, routing, and resolution of issues and incidents identified by both internal and external stakeholders.   

• Advising and guiding other organizational teams with a focus on automation, maintainability, reliability, performance, and security. 

• Leading, advising, and analyzing load and performance testing exercises to identify performance bottlenecks and breakpoints, and determine infrastructure needs accordingly. 

• Measurement, monitoring, and reporting of availability, latency, and overall system health based on SLIs/SLOs/SLAs. 

• Engagement in capacity planning, demand forecasting, software performance analysis, and systems tuning. 

• Managing the CI/CD pipeline and migration of client software releases through QA, UAT, and production environments to ensure high-quality, on time delivery of all dependencies. 

• Documentation of tribal knowledge to reduce knowledge silos and reliance on institutional memory to support and maintain reliable systems. 

• Triaging and troubleshooting production issues related to our S365 products. 

• Researching and implementing ways to automate the management of our infrastructure and toil. 

• Supporting deployments across our growing development, UAT, and production environments. 

• Building out uptime, latency, and error monitoring for the S365 stack. 

• Participating in blameless postmortems for incidents. 

• Taking part in on-call rotation for production support    .

• Works closely with software development team (Business Analysts, Developers & other testers) to ensure timely and effective testing effort. 

 
Writing queries to extract data for test case data comparison. 

• Exposure and basic understanding with API testing tools such as Postman, SoapUI, or similar. 
• Strong knowledge of software QA methodologies, tools, and processes. 
• Understanding in any one of the automation such as Java, selenium, C-sharp or Python. 
• Proficiency in SQL and scripting. 
• Understanding of Agile/Scrum development principles.