Associate/Sr. Associate - Learning and Organisational Development
Job Summary
Job Description
Zeta is seeking an Associate/Sr. Associate for Learning and Organisational Development to support learning initiatives for designated Organizational Units. The role involves end-to-end program management, including logistics, communication, adoption, and impact measurement. The ideal candidate will foster strong learner connections, identify needs, and collaborate with stakeholders to drive impactful programs. Responsibilities include supporting learning needs analysis, curating learning journeys, leading program implementation, managing communication and logistics, and evaluating learner experiences. The company emphasizes supporting learning needs analysis through various data sources and conversations.
Must have:
- Support learning needs analysis
- Curate learning journeys
- Drive learning journeys end-to-end
- Lead implementation of assigned learning programs
- Handle communication and socialization
- Manage logistical support
- Evaluate learner experience
- Strong analytical, interpersonal, and communication skills
- Experience with data and reporting
- Partner with business leaders
Good to have:
- Experience with learning management system
- Application of L&D/OD concepts
- Talent Management & OD initiatives
2 skills required
Job Details
About Zeta:
Zeta empowers issuers to launch next-gen card programs with its cloud-native and fully API-enabled stack that includes processing, issuing, lending, core banking, fraud, loyalty, and many other capabilities.
Zeta has 1700+ employees & contractors with over 70% in technology roles across locations in the US, UK, Middle East, and Asia. Globally, 35+ customers have issued 15M+ cards on Zeta’s platform. Zeta has raised $280 million from Softbank Vision Fund 2, Mastercard, and other investors at a $1.5 billion valuation.
Watch a short 7-minute video showcasing a fraction of the capabilities of Zeta Tachyon’s Credit processing stack here.
About the Role:
Responsible for supporting learning initiatives along with the learning partner for designated Organizational Units (OU) at Zeta. Includes end-to-end program management - handling logistics, communication, socialization, driving adoption and impact measurement. Focus will be on building strong learner connections, engaging with them to identify their needs and preferences. This role will require collaboration with Business stakeholders, People Success Partners, and L&OD team to drive meaningful programs. A part of the role will be dedicated to anchoring and contributing to specific learning and OD interventions at Zeta level - across areas of learning tech, analytics, learning policies and driving central initiatives.
Responsibilities
- Support learning needs analysis through various data sources and conversations, including performance reviews, Focus Group Discussions (FGDs) with learners, managers, and leader connects. Utilize comprehensive data analysis to arrive at final learning needs, ensuring a thorough understanding of organizational requirements.
- Curate learning journeys as per identified business requirements to bridge the skill gaps in technical and domain areas.
- Drive learning journeys end to end - Contribute to ideation, work with SMEs, sign offs, setting up on LMS, tracking & reporting completion.
- Lead implementation of assigned learning programs specific to OU and centrally for the organization..
- Handle the communication and socialization aspects of all initiatives, ensuring effective dissemination of information.
- Independently manage all logistical support for various workshops and initiatives.
- Continually evaluate learner experience and challenges through regular 1-1s and FGDs with learner cohorts.
Skills
- Experience with managing learning/ other programs (from contribution to design, delivery, execution, communication, logistics, follow through and closure)Strong analytical, interpersonal and communication skills
- Experience with data and reporting, eye for detail
- Demonstrated experience in partnering with business leaders and teams
- Experience with learning management system
- Experience with application of L&D/OD concepts, principles, methodologies, and tools
- Experience in Talent Management & OD initiatives will be an advantage
Experience and Qualification
- Experience- 2+ yrs
- Qualification-MBA/Masters from a reputed institute
Equal Opportunity:
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.
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