Atlassian Support Engineer

Description

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS), empowering businesses to connect with their customers effortlessly through various channels such as mobile messaging, email, voice, and video.

We are now seeking an Atlassian Support Engineer to join our dynamic team in Bogota, Colombia. As an integral member of our team, the Atlassian Support Engineer will ensure that our teams have the optimal tools and support to collaborate effectively using Atlassian products.

Role Overview:

The Atlassian Support Engineer will be responsible for providing technical support for Atlassian products, including Jira, Confluence, and Bitbucket. You will assist in troubleshooting issues, administering configurations, and optimizing workflows. Your expertise will ensure that our teams utilize the full potential of these tools in an efficient manner.

This role may involve working on a rotating on-call schedule and may require occasional weekend work depending on customer needs. You will play a vital role in enhancing the experience of our internal users while fostering a culture of continuous improvement.

Requirements

• Experience with support for Atlassian products (Jira, Confluence, Bitbucket)
• Strong understanding of software development and Agile methodologies
• Proficient in troubleshooting and resolving technical issues
• Experience with scripting languages (e.g., Groovy, Python) is a plus
• Excellent communication skills, fluency in English is required
• Ability to manage multiple tasks and prioritize effectively
• A proactive approach to problem-solving
• Team player with a focus on collaboration and user satisfaction
• Prior experience in technical support or system administration is preferred

Benefits

Stay healthy: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde.

Flexible benefits: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance.

Family first: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.

Everyday wellbeing: We partner with Wellhub to help Sinchers access gyms and wellness options.

Secure your future: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities.

Diversity and inclusion: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.

Take a break: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!