About CookUnity

Food has lost its soul to modern convenience. And with it, has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 35 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

About the team:

The B2B Operations team is responsible for scaling and delivering CookUnity’s new business verticals, such as Smart Fridge and Cold Meal programs, across corporate and healthcare environments. The team collaborates closely with B2C operations, product, and customer experience to ensure seamless execution, operational reliability, and scalable systems that support growth

The Role

As the Senior Manager, B2B Operational Excellence, you will act as the operational architect of our B2B verticals. You’ll drive performance, design and document scalable processes, launch new initiatives, and ensure alignment with B2C operational standards while adapting for B2B-specific needs. This role requires strong cross-functional collaboration, process-building expertise, and a deep understanding of operational performance metrics. You’ll also hold financial accountability, ensuring margin alignment and cost-efficiency across all initiatives

Responsibilities:

• Design, document, and continuously improve SOPs and scalable workflows for B2B operations. (3 main product lines - Smart fridge, Cold meals, On-demand hot meals)
• Lead readiness and implementation for new pilots, products, and geographic launches.
• Monitor and report on operational KPIs (SLA for external vendors or partners, shrinkage, issue rates) and drive process improvement
• Partner with B2C Operations to ensure process alignment and shared tooling where applicable.
• Develop and deploy scalable operational programs to streamline onboarding, expansion.
• Collaborate with the Customer Experience team to integrate customer feedback into operations.
• Support and coach B2B Operations Managers and the NYC hub team to standardize and elevate day-to-day performance.
• Track and manage operational expenses, contributing directly to gross margin performance.
• Provide onboarding, training, and documentation for all new operational hires in the B2B team

Qualifications:

• 5+ years of experience in operations, logistics, or process improvement in a high-growth, multi-market environment.
• Strong project management skills, with proven ability to scale programs or systems.
• Data-driven and metrics-obsessed, with experience in reporting tools and operational dashboards.
• Experience leading cross-functional initiatives and aligning internal stakeholders.
• Excellent communicator and process documenter, capable of scaling systems and coaching teams.
• Comfortable working in hybrid logistics/digital environments (e.g., subscription-based services, food tech).

Preferred Requirements:

• Experience in launching city-level operations or new distribution models.
• Familiarity with tools like Notion, Onfleet, and automation tools.
• Experience managing gross margin improvements or holding cost accountability within P&L.

Benefits

• 🩺 Health Insurance coverage
• ⛱ PTO policy and paid sick days
• 📈 We grow, you grow: Stock Options Plan granted on Day 1.
• 🌟 Eligible for bi-annual performance bonus
• 🐣 Family leave fully paid
• 🕯 Compassionate Leave: 3-5 days each time the need arises
• 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly
• 🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform
• 👩🏾‍🏫 Personalized Spanish coach
• 🌟 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!
• 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

Compensation

All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position

$100,000 - $135,000 USD

If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.