Backoffice Agent (Flemish Speaker)
Job Summary
Job Description
- 2+ years of experience in online customer service or BackOffice roles
- Strong analytical and prioritization skills
- Active listening skills
- Proficiency in PC skills and MS Office, G-Suite
- Advanced communication skills
- Availability to work in shifts, including weekends and holidays
- Fluency in Flemish and English
- Product knowledge will be considered an asset
- Hybrid way of working
- A buddy will support you with your onboarding
- Competitive pay & bonus scheme
- Private health insurance for you and your family
- Developmental 360° feedback framework
- Unlimited access to Udemy & continuous training
3 skills required
Job Details
We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let’s start with the role
We are seeking a highly motivated and detail-oriented Backoffice Agent (Flemish Speaker) to join our team. The ideal candidate will be responsible for analyzing the results of BPO vendors to ensure the best customer experience and maintain a stable operational plan. This role involves supporting external functions, tracking current issues and solving problems by analyzing performance results.
- Collaborate with internal and external stakeholders to ensure excellent customer support;
- Provide specialized support by solving problems that the frontline team is unable to resolve.
- Offer cross-countries support in English, when necessary.
- Identify and highlight opportunities for process improvement;
- Conduct daily calls for alignment and improvement initiatives.
- Communication with customers if/ when needed
What you'll bring:
- 2+ years of experience in online customer service or BackOffice roles;
- Product knowledge will be considered an asset;
- Strong analytical and prioritization skills;
- Active listening skills;
- Proficiency in PC skills and MS Office, G-Suite;
- Advanced communication skills;
- Availability to work in shifts, including weekends and holidays;
- Fluency in Flemish and English.
Kaizen Gaming Perks
- 🕑 Hybrid way of working;
- 🏃 A buddy will support you with your onboarding;
- 💸 Competitive pay & bonus scheme;
- 👩⚕️ Private health insurance for you and your family;
- ⭐Developmental 360° feedback framework;
- 📚 Unlimited access to Udemy & continuous training.
- #LI-Hybrid
- #LI-NK2
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About The Company
Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world.
We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment.
Why work with us
💻Tech the Ride | Our Adventure
We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no
limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment.
😎Pick #oneteam | Our Culture
We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as
#oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done.
☝ Level up | Our Growth
We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach.
Press Play on Potential!
Join our #oneteam
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