Banking Operations Associate - Italian Speaker

• Take end-to-end ownership of processes within your domain, working with a high degree of autonomy and serving as the primary escalation point for complex or sensitive issues.
• Proactively identify inefficiencies in team workflows and lead the development and implementation of effective, scalable solutions.
• Bring deep engagement and subject matter expertise to daily operations - particularly in Garnishment, Insolvency, and P-Account - while driving improvements in accuracy and turnaround time.
• Take the lead on cross-functional projects aligned with your strengths and interests, contributing strategically to the evolution of the Claims function.
• Leverage your passion for innovation and automation to design and implement process enhancements that deliver measurable business value.
• Communicate fluently in both German and Italian; additional languages are a strong asset for coordinating with our stakeholders.

• Bachelor’s degree in Business Administration, Law, Finance, or a related field; advanced degrees or certifications (e.g., in Legal Studies, Compliance, or Project Management) are a plus.
• 3+ years of experience in banking operations, legal operations, or claims management, ideally in a multinational or regulated environment.
• Proven track record of handling complex legal cases, including insolvency and court proceedings.
• Experience working with outsourcing partners and cross-functional teams across different markets, especially Germany and Italy.
• Exposure to regulatory reporting, risk management, or compliance is highly desirable.

• Strong process ownership and problem-solving skills, with the ability to manage complex workflows and lead issue resolution independently.
• Excellent communication and interpersonal skills, with the ability to act as a key liaison between internal stakeholders, external legal contacts, and outsourcing partners.
• Fluency in German and Italian (written and spoken); additional languages are a plus.
• Proficiency in process improvement and automation tools; experience with workflow systems, ticketing tools, or business analytics platforms is a bonus.
• High attention to detail and the ability to issue legally binding statements accurately and confidently.
• Ability to mentor team members, contribute to hiring decisions, and step in for the team lead when needed.
• A proactive mindset with a strong sense of accountability, initiative, and continuous improvement.

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

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