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Job Details:

KEY DUTIES AND RESPONSIBILITIES:

• Responsible for entering Benefit Annualized Rates (BAR) updates in Workday
• Administers Canadian benefit enrollments by updating the vendor databases as required
• Responsible for calculating the annual Executive Life imputes based on age and Internal Revenue Service fringe rates
• Responsible for updating Workday with Executive Life and Executive AD&D coverage amounts
• Responsible for providing monthly headcounts to our international Employee Assistance Program provider
• Responsible for auditing the leave process flow to ensure no gaps between integration/vendors and managers
• Responsible for supporting the US open enrollment system configuration, testing, and configuration issue resolution
• Responsible for handling all benefit census requests
• Responsible for ensuring there are no gaps in global benefit administration and identifying opportunities for process improvement
• Performs support and service on the Workday HRIS system benefit module
• Responds to and diagnoses problems through discussions with users (phone, email, IM)
• Troubleshoots HRIS benefit module issues and errors, quickly resolving them along with root causes.
• Uses ServiceNow ticketing system to efficiently respond to all issues, tracking steps of resolution and communication with customers, meeting service levels set out in Service Level Agreements (SLA’s)
• Liaises between customers and Third Party vendor support when necessary
• Assists with creation and delivery of training material to a wide variety of audiences (end-users, technical staff, and upper management)
• Performs weekly audits of data and reaches out to appropriate parties to get issues resolved
• Performs system and testing audits for data accuracy, integrity, and functionality.
• Helps drive user adoption by gathering user feedback and reporting back to users so process improvements can be made
• Assists with testing of Workday system benefit module releases, test enhancements and fixes to the systems
• Assists with development of new benefit reports, metrics, and queries using Workday to support stakeholder needs

GENERAL DUTIES AND RESPONSIBILITIES:

Comply with Cubic’s Quality Management System. Comply with Cubic Occupational Health, Safety and Environment policies and procedures. Comply with Cubic Human Resources Procedures. Comply with security in accordance with established policies and procedures of relevant organizations.

BACKGROUND AND EXPERIENCE:

• Two-year college degree, or equivalent, in computer science or related technical field, plus a minimum of three years technical support experience providing HRIS support in a professional environment.
• Workday experience and some Workday learning courses or certification strongly preferred
• Basic knowledge of HR processes and understanding of when to adapt from standard procedures.
• Demonstrated capacity to communicate effectively in team settings and contribute to group problem-solving.
• Includes problem recognition, research, isolation, and resolution steps. 
• Strong interpersonal, critical thinking and analytical skills.
• Excellent written and verbal skills, troubleshooting, organization, follow-through, and attention to detail
• Adaptability to a changing and fast-paced environment; able to work in a fast-paced environment both independently and as part of a team. 
• Ability and desire to provide excellent customer service to internal and external customers. 
• Ability to handle sensitive information with discretion and adherence to privacy guidelines.
• Working knowledge of MS operating systems and applications.
• Proficient PC Skills, including not limited to: Word, Access, Excel, Power Point, E-Mail clients, and Web Browsers. 

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