Billing Solution Architect

3 Months ago • 5 Years + • Devops • $109,400 PA - $177,050 PA

Job Summary

Job Description

The Solution Architect will work at the enterprise level to deliver multiple moderate to complex software solutions and drive the engagement team towards an optimal solution. They will identify requirements, craft solutions, and secure client approval. Responsibilities include gathering and analyzing client requirements, performing FIT/GAP analysis, documenting requirements, designing and documenting solutions, performing demos, configuring and testing products, testing solutions, creating training materials, and providing customer support. The role is hybrid, based in the Bay Area or Atlanta, Georgia, requiring two days per week at the Redwood City HQ or Atlanta office.
Must have:
  • 5 years of Order to Cash experience, ideally with 3 years delivering billing solutions
  • Experience in at least one billing and/or CPQ products like Zuora, SAP, Salesforce, etc.
  • 5 years of customer-facing solution delivery or business consulting experience.
  • Experience in requirements gathering, documentation, analysis, and system design.
Good to have:
  • Bachelors in Computer Science is preferred.
  • Demonstrated leadership abilities.
  • Experience with solution implementation in billing or order-to-cash.
Perks:
  • Competitive compensation, corporate bonus program and performance rewards, and retirement programs
  • Medical, dental and vision insurance
  • Generous, flexible time off
  • Paid holidays, “wellness” days and company wide end of year break
  • 6 months fully paid parental leave
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing

Job Details

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The Solution Architect will work at the enterprise level to deliver multiple moderate to complex software solutions and drive the engagement team towards an optimal solution. S/he will leverage strong communication and relationship building skills to identify requirements, craft solutions, and secure client approval.

The Solution Architect works closely with Solution Delivery Managers and Technical Consultants and is responsible for managing the end-to-end solution design. More specifically, the Solution Architect will be responsible for the following job duties:

  • Conduct requirements gathering and analysis sessions with clients.
  • Perform FIT/GAP analysis on Business requirements
  • Document gathered software requirements/user stories and review the list of requirements/user stories with customer for sign-off.
  • Design and document sound functional and technical solutions, including process flows, technical customizations and integrations, based on customer requirements. Work with the customer to get sign-off.
  • Perform customer demos throughout project lifecycle.
  • Configure and test Zuora Billing, Revenue and Add-On products to meet the approved designs.
  • Perform testing of end-to-end solutions in conjunction with development team and customer.
  • Create and develop training materials and conduct/deliver end-user training to customer. 
  • Support the customer with regular calls to answer functional and technical questions.

This is a hybrid position to be based in the Bay Area or Atlanta, Georgia. So you’ll be working two days per week from either our Redwood City HQ or Atlanta office.

Your experience

  • 5 years Order to Cash experience, within a professional services or SaaS organization, with, ideally, at least 3 years delivering billing solutions. 
  • Experience in at least one of the billing and/or CPQ products; Zuora, SAP, Salesforce, Oracle, Amdocs.
  • 5 years of customer-facing solution delivery and/or business consulting experience.
  • Bachelors in Computer Science is preferred.
  • Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.
  • Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation.
  • Experience with solution implementation in the areas of billing and/or order-to-cash.
  • Experience in delivering end to end solutions through the entire SDLC – right from running the client facing workshops, design, build, test, deployment, UAT and handover.
  • Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment.
  • Experience managing tasks on multiple projects simultaneously.


#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

  • Competitive compensation, corporate bonus program and performance rewards, and retirement programs
  • Medical, dental and vision insurance
  • Generous, flexible time off 
  • Paid holidays, “wellness” days and company wide end of year break
  • 6 months fully paid parental leave 
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements
Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. This is a hybrid position to be based in the Bay Area or Atlanta, Georgia. So you’ll be working two days per week from either our Redwood City HQ or Atlanta office. Also, you’ll be working with external customers so please expect 25-30% travel.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.

Base Pay Details
$109,400$177,050 USD

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About The Company

15 years ago, Zuora was born out of a vision that we could evangelize a fundamentally new way of doing business by shifting the focus of companies to deliver recurring, people-centric services instead of a one-time sale of products. This is how we coined the term, the Subscription Economy®.


Today, we see others evangelizing this term, and building entire communities around it. The Subscription Economy isn’t (and never was) just about subscription business models but, direct, recurring relationships with customers through any business model. Subscriptions were only just scratching the surface and now, the market recognizes the Subscription Economy for what it truly is-a relationship-centric economy. Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and to nurture and monetize these relationships through an ever growing set of digital services.


Alongside this evolution, Zuora has been there every step of the way. We started with Zuora Billing, and have expanded our award-winning multi-product portfolio to include Zuora Revenue, Zuora Payments and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale. We call this Monetization.

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