Billing Specialist
Job Summary
Job Description
Ookla is seeking a Billing Specialist to manage billing operations, ensuring accurate and timely customer billing and collaborating with accounting for revenue recognition. Responsibilities include issuing and sending invoices electronically via Oracle Fusion, tracking invoice status, reviewing purchase orders, and accurately invoicing sales tax and VAT. The role also involves corresponding with clients and sales teams to resolve billing inquiries, working with other departments for accurate billing, and identifying process improvements. The specialist will also prepare ad hoc reports and assist with audits. The company emphasizes a passion for problem-solving and a collaborative work environment.
Must have:
- 3-5 years of experience in billing or accounting
- Experience with electronic billing
- Proficiency in Microsoft Excel or Google Sheets
- Contract review experience for invoicing and tax
- Strong communication and teamwork skills
- Good organizational and time-management skills
- High attention to detail for accuracy
Good to have:
- Experience with international customers
- Customer relationship management system experience (Salesforce preferred)
- Accounting ERP system experience (Oracle Fusion preferred)
Perks:
- 401(k) matching
- Unlimited Paid Time Off
- Employee Stock Purchase Plan options
- Health/dental/vision insurance coverage
- Wellness benefits (Calm app, gym reimbursement, ERG groups)
- Employee Assistance Programs (EAP)
- Fertility options
- Pregnancy support
- Pet insurance
- Enhanced parental leave
- Disability coverage
9 skills required
Job Details
Description
Ookla® is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest®, Downdetector®, RootMetrics®, and Ekahau®. Ookla’s complementary datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights — helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users.
Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who love solving problems, are motivated by challenges, and enjoy turning clever ideas into exceptional products. When you work for us, you are using Ookla data and insights to advance our mission of better connectivity for all.
This role is responsible for managing Ookla’s billing operations, ensuring customers are billed accurately and on time, while collaborating with accounting to ensure revenue recognition is aligned with invoice generation. Core responsibilities of this position are as follows:
- Invoicing: Issue and send invoices ensuring they align with contract and revenue recognition requirements.
- Ensuring invoices generated electronically (using Oracle Fusion) and presented via email or uploaded into customer procurement tool/portal.
- Monitoring invoice status tracking and updating for all submitted via procurement/portal.
- Review and ensure any required POs are received prior to invoicing and any issues communicated with sales team.
- Review and accurate invoicing of applicable Sales tax, VAT, and withholding tax
- Communication: Correspond with clients and sales team, answer customer emails, and resolve all invoicing questions and concerns
- Collaboration: Work with other departments to ensure sales and orders are billed accurately and timely such as accounting, sales, and Accounts receivable
- Process improvement: Identify opportunities to improve the billing process and suggest efficiencies
- Reporting/Audit: Ability to prepare and present ad hoc reporting requests and assist with audit support as requested
Requirements Experience:
- 3-5 years of experience in a billing analyst or similar accounting role with complex invoicing. (Many of the invoices are multi year contracts requiring multiple invoices throughout contract term to be presented.)
- Experience with electronic billing
- Microsoft Excel or Google sheets is required for this role.
- Experience in contract review and understanding as it relates to invoicing, specific to contract terms and tax implications. Experience with International customers preferred.
- Strong communication and teamwork skills
- Good organizational and time-management skills to work both independently and as a team to meet deadlines, especially during month end
- Must have close attention to detail to ensure accuracy
- Customer relation management system (Salesforce preferred) and accounting ERP system (Oracle Fusion preferred) integration experience is a plus
Benefits
We care deeply about each other and the work we do, and our perks are just one way we demonstrate this. We offer a comprehensive benefits package, including (but not limited to):
- 401(k) matching
- Unlimited PTO
- Employee Stock Purchase Plan options
- Health/dental/vision insurance coverage
- Wellness benefits (Calm app, gym reimbursement, ERG groups, etc)
- Employee Assistance Programs (EAP) (mental health, financial advice, legal guidance, and more)
- Fertility options
- Pregnancy support
- Pet insurance
- Enhanced parental leave
- Disability coverage
As required by applicable Pay Transparency laws, Ookla provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. Some roles may include a target bonus or sales commission plan based on level of role. The base pay for this position ranges from $50,000/year up to $65,000/year in base salary.
If you’re passionate about joining the work we’re doing, we welcome your application and encourage applicants with both traditional and non-traditional experience that makes them an excellent candidate for the role. We strongly believe diversity of all kinds makes us better. We are an equal opportunity employer actively working to build an inclusive workforce at all levels of the company. [Read our latest diversity report from our parent company here.] Ookla is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.
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