Business Development - Assistant General Manager - Travel(Flights)

About Us :

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the travel team:

Paytm Travel has revolutionized the travel industry - with a goal to empower millions of travelers who choose us as their preferred travel partner. We are no. 3 in the travel segment, in India, within a span of a few years, which proves our capability and potential to become no. 1 in the near future. Being one of the largest travel platforms in the country, our aim is to not only ensure seamless, instant booking, but also a delightful journey. We strive to enrich customer experience by making every transaction transparent, honest and hassle free.

To stay ahead of the curve, we are working aggressively towards our ambition to make travel affordable for all. With this customer centricity at our core, we strive to make Paytm Travel synonymous with a trustworthy travel partner.

About the role :

Looking for a smart, enthusiastic, and self-motivated business Individual with 9+ years of work experience in Business Development, Partnerships & Account management roles in the travel industry.

Role Purpose:

Drive revenue growth, strategic partnerships, and operational excellence for Paytm’s travel vertical by owning P&L, leading cross-functional collaboration, and ensuring technical scalability of travel solutions.

Key Responsibilities:

1. Business Development & Accountability

• Strategic Roadmap: Execute the functional roadmap aligned with company objectives, ensuring technical and operational feasibility.
• Performance Ownership: Be accountable for unit performance (revenue, margins, customer experience) and report on KPIs to leadership.
• Resource Optimizations: Develop plans to address operational challenges (e.g., budget constraints, GDS integration bottlenecks).
• Process Innovation: Propose improvements in workflows, partner onboarding, and tech-driven operational models.
• Stakeholder Alignment: Moderate budgetary impact by collaborating with Finance, Product, and Growth teams.

2. Technical Excellence & Product Integration

• Issue Resolution: Lead timely investigation of production issues (e.g., booking errors, API failures) and customer escalations.
• Tech Collaboration: Partner with Software, QA, and Architecture teams to ensure systems are scalable, stable, and optimised.
• Pilot Testing: Oversee pre/post-deployment testing for new features (e.g., NDC fares, ancillary integrations).

3. Account Management

• B2C Channel Growth: Stabilize revenue streams by enabling multiple partnerships across direct airlines, suppliers, aggregators.
• Competitive Intelligence: Analyse competitor strategies (e.g., MakeMyTrip’s pricing, Cleartrip’s UX) to inform product differentiation.
• Win-Win Product Development: Collaborate with airlines/GDS providers to design mutually beneficial solutions (e.g., dynamic pricing, exclusive deals).

4. Operational Leadership

• Market Analysis: Conduct granular market/route-level analysis and present insights to executives.
• Cross-Functional Sync: Align with CX (issue tracking), and Growth (campaigns) teams.
• Industry Standards: Define best practices for travel tech (e.g., fare caching, reconciliation workflows).

Ideal Candidate Profile:

Experience:

9–10 years in business development/partnerships, with 5–6 years in travel tech/OTAs (airline/GDS exposure preferred).

Skills & Competencies:

• Strategic Ownership: Proven ability to own P&L and drive growth charters.
• Tech-Savvy: Strong grasp of travel tech stacks (APIs, middleware, QA frameworks).
• Negotiation: Expertise in high-stakes partner deals (e.g., airline contracts, revenue share models).
• Data-Driven: Aptitude for analytics (Excel/SQL) to track performance metrics.
• Execution: Bias for action with a track record of launching scalable solutions.
• Stakeholder Management: Ability to influence cross-functional teams (Product, Legal, Engineering).
• Travel Readiness: Willingness to travel extensively for partner meetings.

Key Success Metrics:

• Revenue growth from B2C channels
• Airline/GDS integration efficiency (e.g., reduced ticket issuance time)
• Customer issue resolution SLA adherence
• Cost optimisation in partner contracts

Why join us:

Because you get an opportunity to make a difference, and have a great time doing that. You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the customer, and that's how it will always be

Compensation:

If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!