Business Operations Analyst

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So What is the Role About?

We are seeking a detail-oriented and customer-focused Business Operations Specialist to manage cloud renewals, consumption billing, and related financial operations. This role bridges finance, operations, and customer engagement, ensuring accurate billing, timely renewals, and clear communication with clients. The ideal candidate will have strong analytical skills, proficiency in Microsoft Office applications, and the ability to communicate effectively across teams and with customers.

How you will make an impact?

• Track and manage upcoming cloud service renewals, ensuring timely communication and execution.
• Coordinate with sales, account management, and technical teams to align renewal strategies with customer needs.
• Communicate renewal terms, pricing, and options to customers in a clear and professional manner.
• Monitor cloud usage and generate accurate consumption reports for internal and external stakeholders.
• Validate billing data, investigate anomalies, and resolve discrepancies in a timely manner.
• Collaborate with finance teams to ensure correct invoicing and revenue recognition.
• Serve as a point of contact for customer billing inquiries, providing prompt and courteous support.
• Assist in resolving billing issues and disputes, escalating when necessary.
• Prepare regular reports on renewal status, billing trends, and financial metrics for management review.
• Identify opportunities for process improvement, automation, and cost optimization.
• Support internal audits and compliance efforts related to billing and renewals.
• Maintain documentation of billing processes, renewal workflows, and customer communications.

Have you got what it takes?

• Proven experience in business operations, finance, or billing (preferably in a cloud services environment).
• Strong proficiency in Microsoft Office Suite, especially Excel, Outlook, and PowerPoint.
• Excellent written and verbal communication skills with a customer-centric approach.
• Ability to manage multiple priorities, meet deadlines, and work independently.
• High attention to detail and strong problem-solving skills.
• Experience with CRM or ERP systems (e.g., Salesforce, SAP, Oracle) is a plus.

You will have an advantage if you also have:

• Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud).
• Understanding of subscription-based billing models and cloud consumption metrics.
• Experience in customer service or client-facing roles.
• Knowledge of financial reporting and revenue forecasting.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8581

Reporting into: Director, Customer Success, VRS

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.