Business Operations Manager-Insurtech

About Paytm:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

This team involves in making a difference. A lot of contingency and new challenges are encouraged within the team to do stuff that is meaningful for those we serve. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the employees.

Job Description: Insurtech Business Operations Manager

Key Responsibilities:

• Oversee regular operational processes of insurance transactions including new business, renewals, claims handling, and customer support.
• Develop and implement insurtech operational strategies aimed at increasing efficiency and reducing turnaround times.
• Collaborate closely with technology teams to optimize operational platforms, systems integrations, and process automation.
• Identify bottlenecks and continuously improve operational workflows by leveraging data analytics, customer insights, and market trends.
• Ensure compliance with IRDAI operational guidelines and standards across all business activities.
• Manage cross-functional coordination among sales, product, tech, and customer service teams to deliver seamless operational excellence.
• Generate regular operational performance reports and insights to senior management, proposing actionable strategies for continuous improvement.

Qualifications and Experience:

• Graduate/Postgraduate in Management, Insurance, Operations, or related fields.
• 2-3 years of experience in operational roles within insurance, insurtech, or fintech sectors.
• Demonstrated experience in process improvement, technology implementation, and operational analytics.
• Familiarity with insurance industry standards, IRDAI regulations, and digital operational frameworks.
• Strong analytical, project management, and cross-functional collaboration skills.

Good to have: MS Excel, SQL