Business Systems Analyst – Merchant Services

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are looking for a highly skilled Business Systems Analyst (BSA) with 5+ years of relevant experience in Cards, Payments, and Merchant Services domain, and extensive experience managing internal and external merchant portals. The ideal candidate will have hands-on experience designing and supporting portals used by merchants and operations teams to manage transactions, fees, chargebacks, disputes, and settlements. This role requires a strong blend of domain knowledge, systems analysis, and stakeholder management.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Pittsburgh, PA/ Dallas, TX is $110k - $120k/year & benefits (see below).

The Role

Responsibilities:

• Analyze business requirements and translate them into functional specifications for merchant servicing portals (both internal and external).
• Define and enhance portal features that enable transaction tracking, fee management, chargeback handling, dispute resolution, and reporting.
• Act as the liaison between business, technology teams, and external payment processors to ensure seamless integration and data flow across systems.
• Design process flows, business rules, and system interactions across the merchant lifecycle, from onboarding to servicing.
• Develop and maintain user stories, use cases, wireframes, and configuration documents.
• Support UAT, triage production issues, and work with engineering to ensure timely delivery of portal features.
• Ensure portals adhere to compliance, security, and regulatory requirements (e.g., PCI DSS).
• Drive improvements to merchant self-service capabilities and reduce manual intervention for internal operations teams. 

Requirements:

• Overall 8+ years of experience with 5+ years of relevant experience as a BSA in the payments, cards, or merchant services domain.
• Extensive experience with both internal and external merchant portals, including servicing features, dashboards, and reporting tools.
• Solid understanding of the end-to-end transaction lifecycle, including authorization, settlement, chargebacks, disputes, and reconciliations.
•  Experience working with major payment processors (e.g., Tempus, Fiserv, TSYS, Worldpay, First Data, Adyen).
• Strong knowledge of fee structures, merchant billing, and transaction-based pricing models.
• Proficiency in tools such as JIRA, Confluence, Visio/Figma, and requirements documentation.
• Experience in Agile/Scrum environments.
• Familiarity with payment integration APIs, file-based processing, and real-time transaction systems.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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