C2C Initiatives Manager

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

We are looking for a dedicated C2C Associate to join our dynamic team. This role is ideal for individuals eager to work in a customer centric team, developing projects and initiatives that will drive business growth and underlying business metrics. The successful candidate will be instrumental in building relationships and driving customer focus across various internal teams.

What you will Accomplish:

• Scope, develop and own recommendations that drive the C2C business performance. Be responsible for your ideas from inception to implementation in improving the selling experience.
• Alongside the rest of the team; drive insights into the wider cross functional team & C2C leadership to help inform decisions. Regular read outs will be required.
• Manage regular cadences to monitor, report on and drive C2C business performance
• Monitor competitor trends and work with the Global C2C team to coordinate these insights
• Gain a deep understanding of C2C business performance through partnership with analytics and conduct your own analysis to complete business cases.
• Collaborate with global marketing teams to drive on-site and email marketing efforts across team initiatives. Ensuring their timely completion and tracking their performance.
• Collaborate with global business teams to drive testing of features/initiatives, i.e initiatives that support listing completion and conversion

What you will bring:

• Strong communication skills, both written and verbal.
• Capable of leading effective discussions to help cross functional teams reach a consensus and then lead on next steps
• Team-oriented mindset with a willingness to learn and grow.
• Customer obsession. Able to share compelling evidence and narratives to support ideas i.e features that our sellers want or areas we can improve our selling experience
• Excellent organizational and analytical skills, ability to work in a fast-paced environment
• Detail-oriented, organized and enjoys project management;
• Curious, enthusiastic, and positive when approaching internal stakeholders and tasks
• Strong skills in Excel and PowerPoint. Experience with writing SQL would be a plus.
• Experience of selling online (e.g.eBay, Vinted, Facebook, Depop, etc)

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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