Change and Configuration Manager

The people we all rely on to make the world go round – they rely on Thales. Thales rely on its employees to invent the future: right here, right now.

Present in Romania for over 40 years, Thales is expanding its presence in the country by growing its Digital capabilities and by developing a Group Engineering Competence Centre (ECC). Operating from Bucharest, Thales delivers solutions in a number of core businesses, from ground transportation, space and defence, to security and aeronautics. Several professional opportunities have arisen. If you are looking for the solidity of a Global Group that is at the forefront of innovation, but with the agility of a human structure that tailors to the personal development of its employees and allows opportunities for evolution in an international environment, then this is the place for you!

The mission of Thales Services Numériques (TSN) is to continuously ensure performance, resilience and security of our customers' critical information systems. TSN is mastering the entire software lifecycle from consulting to managed services, leveraging industrial and cutting-edge platforms for Thales Group and external customers such as Aerospace, Energy, Public sector,etc.

So as to meet our customer demands namely on time-to-market delivery, competitiveness and agile methodology, TSN is relying upon his Nearshore engineering extension in Thales Romania resources (TSR) .

Responsibilities & job summary:

The Change and Configuration Manager is one of the key points of contact for stakeholders involved in changes within the managed services or internal scopes.

Under the supervision of their manager or a more experienced coordinator, they oversee the IT change aspects in the tool.

They set priorities, assess impacts, and approve or reject changes. They also verify the configuration management of implemented changes and submit remediation requests.

Key Responsibilities:

• He/She ensures day-to-day compliance with the change management and configuration management processes.
• He/She ensures that change requests are submitted on time.
• He/She validates them after checking their compatibility with planned known changes, in collaboration with the operational change and configuration teams.
• He/She reviews non-compliant changes that have caused major incidents during Post Implementation Review meetings.
• He/She determines and validates that configuration items are recorded and updated according to the objectives of the implemented change. In case of inconsistencies, he/she initiates and tracks correction requests in the Configuration Management Database (CMDB) — the database that details the relationships between hardware, software, and network components used by an IT service.
• He/She produces key performance indicators within his/her scope of responsibilities.
• He/She is the main point of contact for one of the Business Units for all configuration and change management activities.

Skills and Qualifications:

• Professional experience as a configuration or change manager
• Fluent in English
• Experience and knowledge of change and configuration management principles, methodologies, and tools (ServiceNow)
• Good knowledge of ITIL processes
• Communication skills

Behavioral skills:

• Have a good editorial sense (procedures and reports)
• Communicate effectively towards the concerned teams
• Adopt an professional attitude and speech with all stakeholders
• Alert his manager in case of missing or insufficient information to realize the support, or any other problem
• Know how to deal with customers
• Be proactive on the tasks
• Sense of responsibility
• Good communication skills

Your careeer at Thales:

Future opportunities will allow you to discover other domains or sites. You will be able to evolve and grow your competences in different areas:

• Room and attention to personal development.
• Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex Solutiom
• Choose between a technical expertise or a leadership path.
• Build an international career within a leading Engineering Group.
• Work for different Thales domains & entities.

Your immediate benefits:

• 24 holiday days a year
• Benefit Online
• A good work-life balance which includes flexible working hours
• A comprehensive compensation and benefit package including medical coverage & life insurance
• Hybrid Workplace
• GoFluent & Udemy Subscription
• Engineering, Technology & Management Academies