Job Description
- ITIL Intermediate or Expert certification.
- Experience in Agile/Scrum environments.
- Exposure to cloud platforms and modern deployment tools.
- 4–6 years of experience in Change and Release Management.
- Strong understanding of ITIL framework.
- Experience with ITSM tools.
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
- Manage and coordinate all aspects of the Change Management process in accordance with ITIL best practices.
- Plan, schedule, and oversee software and infrastructure releases across multiple environments.
- Conduct Change Advisory Board (CAB) meetings and ensure proper risk assessment and impact analysis.
- Collaborate with development, QA, operations, and business teams to ensure successful deployments.
- Maintain and improve the Change and Release Management policies, processes, and documentation.
- Monitor and report on change and release metrics (e.g., success rate, rollback incidents, lead time).
- Ensure compliance with audit and regulatory requirements.
- Identify and implement process improvements to enhance efficiency and reduce risk.
Primary Skills
- 4–6 years of experience in Change and Release Management roles within ITIL-aligned environments.
- Strong understanding of ITIL framework (certification preferred).
- Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).
- Familiarity with CI/CD pipelines and DevOps practices is a plus.
- Excellent communication, coordination, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
Secondary Skills
- ITIL Intermediate or Expert certification.
- Experience in Agile/Scrum environments.
- Exposure to cloud platforms (AWS, Azure, GCP) and modern deployment tools.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
