Change and Release Management

Job Description

• Manage and coordinate all aspects of the Change Management process in accordance with ITIL best practices.
• Plan, schedule, and oversee software and infrastructure releases across multiple environments.
• Conduct Change Advisory Board (CAB) meetings and ensure proper risk assessment and impact analysis.
• Collaborate with development, QA, operations, and business teams to ensure successful deployments.
• Maintain and improve the Change and Release Management policies, processes, and documentation.
• Monitor and report on change and release metrics (e.g., success rate, rollback incidents, lead time).
• Ensure compliance with audit and regulatory requirements.
• Identify and implement process improvements to enhance efficiency and reduce risk.

Primary Skills

• 4–6 years of experience in Change and Release Management roles within ITIL-aligned environments.
• Strong understanding of ITIL framework (certification preferred).
• Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).
• Familiarity with CI/CD pipelines and DevOps practices is a plus.
• Excellent communication, coordination, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Secondary Skills

• ITIL Intermediate or Expert certification.
• Experience in Agile/Scrum environments.
• Exposure to cloud platforms (AWS, Azure, GCP) and modern deployment tools.