Chat Moderator
10 Months ago • All levels
Job Description
The Chat Moderator role involves protecting Amazon's brands by ensuring their reputation is maintained, creating a positive social experience for all users, and being aware of potential issues on live streams. Responsibilities include moderating comments according to client guidelines, enforcing rules to keep the chat friendly and civil, moderating for insults, offensive language, and inappropriate content, and providing support and mentoring to other moderators. The position is part-time and on-site.
Must Have:
- Excellent US English level
- Comfortable working in fast-paced environments
- Ability to be assertive and decisive
About Us:
Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region.
We are Looking for:
Our Live Stream Chat Moderators protect Amazon’s brands and make sure their reputation is kept safe at all times; they are key in providing a positive social experience for all users, while being aware of any potential issues on the live streams.
As a Live Stream Moderator, you are responsible for keeping the chat clean, moderating behavior and enforcing the rules of the stream with the aim to ensure the chat is friendly and civil. This means moderating the chat for insults, offensive language, inappropriate content and spam. In this type of work, you’ll be monitoring incoming social feeds in real time! This is an optional on-site position on a temporary part-time/ad-hoc basis.
Job Responsibilities:
- Moderating live comments in accordance with client-specific guidelines.
- Carrying out moderation and training accordingly to the times scheduled in the project schedule.
- Offering support to other moderators who need assistance as well as mentoring new moderators and supporting them.
- Ban users/comments that violate tenets during HVE.
Qualifications and Experience:
- Excellent US English level: As you’ll be reviewing comments in US English, having outstanding written communication skills and the ability to read between the lines is a must.
- Ability and feeling comfortable working in fast-paced environments with the ability to multitask and navigate a fast-moving live chat.
- Ability to be assertive, discerning, and decisive when making judgment calls regarding what is appropriate.
Compensation & Benefits:
Compensation range for this position $20-$23/hour.
Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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