CHATBOT -AWS CONNECT + AWS LEX + AWS LAMBDA

Your Role

We are looking for a skilled AWS Lex + Amazon Connect Developer to join our team. The ideal candidate will have hands-on experience in building conversational interfaces using Amazon Lex and integrating them with Amazon Connect to deliver intelligent, scalable, and efficient contact center solutions.

Key Responsibilities:
• Design, develop, and maintain voice and chatbots using Amazon Lex.
• Integrate Lex bots with Amazon Connect for seamless customer experience.
• Configure Amazon Connect contact flows, queues, routing profiles, and Lambda integrations.
• Develop and deploy AWS Lambda functions for backend logic and Lex fulfillment.
• Collaborate with cross-functional teams to understand requirements and deliver effective solutions.
• Monitor and optimize bot performance, ensuring high availability and responsiveness.
• Troubleshoot and resolve issues related to AWS services and integrations

Your Profile

Required Skills:
• Strong experience with Amazon Lex and Amazon Connect.
• Proficiency in AWS services such as Lambda, CloudWatch, DynamoDB, S3, IAM, and API Gateway.
• Programming knowledge in Node.js or Python.
• Experience with contact center workflows and customer experience design.
• Understanding of NLP and conversational design best practices.
• Familiarity with CI/CD processes and tools in the AWS ecosystem.

Good to Have:
• AWS Certification (e.g., AWS Certified Developer – Associate, AWS Certified Solutions Architect).

What you’ll love about working here

• Choosing Capgemini means having the opportunity to make a difference, whether for the world’s leading businesses or for society. It means when the future doesn’t look as bright as you’d like, you have the opportunity to make change: to rewrite it.
• When you join Capgemini, you don’t just start a new job. You become part of something bigger. A diverse collective of free-thinkers, entrepreneurs and experts, all working together to unleash human energy through technology, for an inclusive and sustainable future. You can exponentially grow your career by being part of innovative projects and taking advantage of our extensive Learning & Development programs. With us, you will experience an inclusive, safe, healthy, and flexible work environment to bring out the best in you! You also get a chance to make positive social change and build a better world by taking an active role in our Corporate Social Responsibility and Sustainability initiatives. And whilst you make a difference, you will also have a lot of fun.